Solving scanner problemsChecking an unresponsive scannerIf your scanner is not responding, then make sure:• The printer is turned on.• The printer cable is securely attached to the printer and the host computer, print server, option, or other networkdevice.• The power cord is plugged into the printer and a properly grounded electrical outlet.• The electrical outlet is not turned off by any switch or breaker.• The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.• Other electrical equipment plugged into the outlet is working.Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problemwith the scanner.Scan was not successfulThese are possible solutions. Try one or more of the following:CHECK THE CABLE CONNECTIONSMake sure the network or USB cable is securely connected to the computer and the printer.AN ERROR MAY HAVE OCCURRED IN THE PROGRAMTurn off and then restart the computer.Scanning takes too long or freezes the computerThese are possible solutions. Try one or more of the following:OTHER SOFTWARE PROGRAMS MAY BE INTERFERING WITH SCANNINGClose all programs not being used.THE SCAN RESOLUTION MAY BE SET TOO HIGHSelect a lower scan resolution.Poor scanned image qualityThese are possible solutions. Try one or more of the following:CHECK THE DISPLAY FOR ERROR MESSAGESClear any error messages.Troubleshooting273
