Fault Codes413027-504 An error occurred in the SMTP server. Try again. Contact the Xerox WelcomeCenter if the problem persists.027-513 The machine failed to transfer data via SMB using the Scan to PC servicebecause access to the SMB server was not permitted.When the server is Macintosh, a folder with the same name as the specified filemay exist on the server.Change the settings so that a file or a folder can be read and written at the savelocation.When the server is Macintosh, change the folder name on the server, or the filename to be transferred.027-514 The machine failed to transfer data via SMB using the Scan to PC servicebecause the machine could not resolve the host name or the server name of theSMB server when accessing DNS.Check the connection to DNS. Check if the SMB server name has beenregistered on DNS.027-515 During data transfer via SMB using the Scan to PC service, access to DNSfailed because the DNS server was not set correctly.Set the DNS server address. Or, specify the destination SMB server addressusing its IP address.027-516 The machine failed to transfer data via SMB using the Scan to PC servicebecause the SMB server was not found.Take one of the following actions, and try again:• Check the following to see if the destination SMB server and the machine areset up properly for network communication:- Check if the network cables are plugged in securely.- Check the TCP/IP settings.- Check the communication status of port 137 (UDP), port 138 (UDP), andport 139 (TCP).• Check the following to see if the computer correctly works as an SMB server.- Check if the file sharing service for Microsoft Network is activated.- Check if [NetBIOS over TCP/IP] for TCP/IP is activated.- Check if the file sharing service (using communication through port 137(UDP), port 138 (UDP), and port 139 (TCP)) are authorized for the Firewallsettings.• For communication that exceeds the subnet, check the WINS server settings,and check if the server address can be resolved correctly.• For Windows NT 4.0 Server/Workstation, use the following steps to see if theNetBIOS interface device is activated on the destination SMB server:1. Select [Start] > [Settings] > [Control Panel].2. Display [Services], then select [Messenger].3. Select [Startup] > [Auto] > [OK], then select [Close].4. Select [Devices] in [Control Panel], then select [NetBIOS Interface].5. Select [Startup] > [Auto] or [Manual] > [OK], then select [Close].6. Reboot the computer.027-518 The machine failed to transfer data via SMB using the Scan to PC servicebecause the specified password was incorrect.When the server is Macintosh, the specified user may not have been registeredas a user who is permitted to use Windows Sharing.Check the password for the shared folder.When the server is Macintosh, specify a user who is permitted to use WindowsSharing.Code Description and Remedy
