Login pageContextual help of the web interface – 22•••••3.1.1.3 3. Accept license agreementOn the next step, License Agreement is displayed.Read and accept the agreement to continue.3.1.2 TroubleshootingHow do I log in if I forgot my password?ActionAsk your administrator for password initialization.If you are the main administrator, your password can be reset manually by following steps described in the Servicingthe Network Management Module>>>Recovering main administrator password .Web user interface is not up to date after a FW upgradeSymptomAfter an upgrade:The Web interface is not up to dateNew features of the new FW are not displayedAn infinite spinner is displayed on a tilePossible causesThe browser is displaying the Web interface through the cache that contains previous FW data.ActionEmpty the cache of your browser using F5 or CTRL+F5.1.2.Accounts with identical namesWhen an user attempt to log with a user name that exist both locally & remotely, then only the local account cansuccessfully be logged in by default.Two options for the remote user to successfully log inYou can use a prefix to access the remote account. For example ldap\johndoe or radius\johndoe dependingon the remote configuration you set in the card.Change the user name of the local account