Eaton Network-M3 User Manual

ProtectionContextual help of the web interface – 54•••••••••3.5.1.5 TroubleshootingCard wrong timestamp leads to "Full acquisition has failed" error message on SoftwareSymptoms:IPP/IPM shows the error message "The full data acquisition has failed" even if the credentials are correct.Possible cause:The Network module timestamp is not correct.Probably the MQTT certificate is not valid at Network module date.Action:Set the right date, time and timezone. If possible, use a NTP server, refer to Contextualhelp>>>Settings>>>General>>>System details>>>Time & date settings section.Software is not able to communicate with the Network moduleSymptomsIn the Network Module, in Contextual help>>>Protection>>>Agent list>>>Agent list table , agent is showing "Lost" asa status.In the Network Module, in Contextual help>>>Settings>>>Certificate>>>Trusted remote certificates , the status ofthe Protected applications (MQTT) is showing "Not valid yet".IPP/IPM shows "The authentication has failed", "The notifications reception encountered error".Possible causeThe IPP/IPM certificate is not yet valid for the Network Module.Certificates of IPP/IPM and the Network Module are not matching so that authentication and encryption of connectionsbetween the Network Module and the shutdown agents is not working.SetupIPP/IPM is started.Network module is connected to the UPS and to the network.Action #1Check if the IPP/IPM certificate validity for the Network Module.STEP 1: Connect to the Network ModuleOn a network computer, launch a supported web browser. The browser window appears.In the Address/Location field, enter: https://xxx.xxx.xxx.xxx/ where xxx.xxx.xxx.xxx is the static IP address of theNetwork Module.The log in screen appears.Enter the user name in the User Name field.Enter the password in the Password field.Click Login. The Network Module web interface appears.STEP 2: Navigate to Settings/Certificates page