N0130943 02 Modular ICS 7.1 Installer GuideUsage MetricsHunt groupsThis feature gives you statistical information about hunt groupcalls.From Usage Metrics, start with the display showingHunt groups.1. Press ≠. Show group: displays.2. Enter the group number. Hg1 metrics displays.3. Press ≠. The display shows the date theinformation was last cleared.4. Press ‘. TotalCalls: displays.The displayed value is the total number of calls received bythe hunt group, up to a maximum value of 99999.5. Press ‘. Ans: displays.The displayed values are the number of calls that wereanswered up to a maximum value of 99999 and thepercentage of answered calls versus total calls up to amaximum value of 999.6. Press ‘. Avg ans: _ sec displays.The displayed value is the average time in seconds that ittook to answer a call, up to a maximum value of 999.7. Press ‘. Abndn: displays.The displayed values are the number of calls that wereabandoned up to a maximum value of 99999 and thepercentage of abandoned calls versus total calls up to amaximum value of 999.
