590 / TroubleshootingModular ICS 7.1 Installer Guide N0130943 02General troubleshooting procedure1. Diagnose the trouble by determining:• the types of problems users have experienced• the frequency of the problems• how many telephones are affected2. Check how a feature is being used.A problem may have been reported because of amisunderstanding about how a feature works. Confirm thatthe person who reported a problem understands theintended use and operation of any feature in question.3. Check for programming errors.Check that the programming recorded in the ProgrammingRecord is correct for the intended operation of the system,and verify that the programming has been correctlyentered.4. Run a Station set test (≤°‚fi).Instructions are included in the Modular ICS 7.1 SystemCoordinator Guide.5. Check the wiring and hardware connections.6. If the problem persists, run a Maintenance session asdescribed in Beginning a Maintenance session on page528.7. If hardware is defective, replace it.8. If the trouble requires expert advice, follow your companyprocedure for obtaining assistance.
