6 Troubleshooting6.1 Introduction to troubleshootingIntroductionThe product manual and the circuit diagram contains information that can be goodwhen troubleshooting.For OmniCore, all event logs from the software can be seen on the FlexPendant,or in Technical reference manual - Event logs for RobotWare 7.Make sure to read through the section Safety on page 13 before starting.Troubleshooting strategies1 Isolate the fault to pinpoint the cause of the problem from consequentialproblems.2 Divide the fault chain in two.3 Check communication parameters and cables.4 Check that the software version is compatible with the hardware.Work systematically1 Take a look around to make sure that all screws, connectors, and cables aresecured, and that the robot and other parts are clean, not damaged, andcorrectly fitted.2 Replace one thing at a time.3 Do not replace units randomly.4 Make sure that there are no loose screws, turnings, or other unexpectedparts remaining after work has been performed.5 When the work is completed, verify that the safety functions are working asintended.Keep a track of history• Make a historical fault log to keep track of problems over time.• Consult those working with the robot when the problem occurred.Basic scenariosWhat to look for during troubleshooting depends on when the fault occurred. Wasthe robot recently installed or was it recently repaired? The following table giveshints on what to look for in specific situations.Check:• the configuration files• connectors• options and their configuration• changes in the robot working space/movements.The robot has recentlybeen installedContinues on next pageProduct manual - OmniCore E10 1653HAC079399-001 Revision: C© Copyright 2019-2022 ABB. All rights reserved.6 Troubleshooting6.1 Introduction to troubleshooting