Chapter 1414-315. If the symptom is solved, replace the paper pick-up assembly with a new one.FK2-0016 DC MotorFM2-8068 Paper Pick-up Assembly14.3.3.4.3 Message "Waste toner container full. Call service representative." does not disappear: Part counter is notcleared0016-4893imagePRESS C1 P / imagePRESS C1 / Color Image Reader-H1 / imagePRESS C1+ (Printer) / imagePRESS C1+[ Manual-related ]DescriptionThe message "Waste toner container full. Call service representative." appears probably in the following 2 cases: the waste toner bottle in the rear right ofthis machine is full, or the waste toner box mounted on the secondary transfer mount assembly (FM2-2485) is full.Field Remedya. In case MN-CONT is Ver. 20.05 and DC-CON is Ver. 10.06 or latera-1. In order to identify which waste toner container causes the message, check to see the values for the following service mode items: [Service Mode >COPIER > Display > MISC > WTN-V] and [Service Mode > COPIER > Counter > MISC > 2TC-BOX]. For [WTN-V], if the value in the left side (currentvalue) is higher than that in the right side (threshold value), perform Step a-2. and a-3. If the value for [2TC-BOX] exceeds the target value (50,000), performStep a-4. and a-5.a-2. Empty the waste toner bottle in the rear right of this machine, and then clean it.a-3. Execute the service mode COPIER > Function > CLEAR > W-TN-CLR.a-4. Empty the waste toner box mounted on the secondary transfer mount assembly, and then clean it.b. In case MN-CONT is earlier than Ver. 20.05 and DC-CON is earlier than Ver. 10.06In order to identify which waste toner container causes the message, check to see the value in Service Mode > COPIER > Counter > MISC > 2TC-BOX. Ifthe value exceeds the target value, perform Step a-4. and a-5. If the value does not exceed the target value, suspect that the waste toner bottle in the rear rightof this machine is full, and perform Step a-2. and a-3.Reference: Description on the waste toner detection- Detection of the waste toner level inside the waste toner bottle1. The magnetic sensor detects the waste toner level collected into the waste toner bottle.2. Based on the image data sent from the Main Controller, the level of waste toner collected into the waste toner bottle is calculated. If the level reaches 80%or more, the calculation result is sent to the DC Controller to display a warning. If the level reaches 100%, the waste toner full is communicated to the MainController to stop this machine and indicate the error code "E013-0001."- Detection of the waste toner level inside the waste toner box on the secondary transfer mount assemblyBased on the image data sent from the Main Controller, the level of waste toner inside the waste toner box on the secondary transfer mount assembly (FM2-2485) is calculated and the calculated value is stored as a soft counter value in the DC Controller. If this value reaches 50,000, this machine displays themessage. If the value reaches 60,000, the DC Controller notices the waste toner full to the Main Controller and stops the machine's operation to display theerror code "E013-0005."FL2-2853 Waste Toner BottleFL2-5418 Waste Toner Box (on the secondary transfer mount assembly)14.3.3.5 Other Defect14.3.3.5.1 Paper skew/misalighment/failure to staple 1st copy set occurs at delivery unit of Finisher-AA1/AA20016-9614imagePRESS C1 P / imagePRESS C1 / Color Image Reader-H1 / imagePRESS C1+ (Printer) / imagePRESS C1+[ Case in the field ]DescriptionIn staple mode, paper skew started occurring from the 2nd copy of the 1st copy set at the processing tray, and then stapling failure occurred.CauseThe tip of the static-charge eliminators mounted to the paper exit (swing guide assembly) of the Finisher was deformed as shown in [B] relative to [A],consequently preventing paper from being delivered normally.F-14-40Field RemedyWhen the same symptom occurs, check the tip of the static-charge eliminators mounted on the swing guide assembly; if it has been deformed, replace theeliminators with new ones.FC5-3667 Static-charge EliminatorFC5-5571 Swing Guide Assembly14.3.3.5.2 Hard disc (HDD) cannot be formatted: Version of selected Format file is not suitable for HDD0019-8551imagePRESS C1 P / imagePRESS C1 / Color Image Reader-H1 / imagePRESS C1 (CUSTOM) / imagePRESS C1+ (Printer) / imagePRESS C1+[ Case in the field ]DescriptionWhen installing a new hard disc drive and then formatting its hard disc with SST, an error occurred (in the SST side) and formatting ended in failure.CauseThe version of selected Format file was not suitable for that hard disc drive.
