358 CUSTOMER INFORMATIONIf the vehicle cannot be scheduledinto the service departmentimmediately, keep driving it until itcan be scheduled for service, unless,of course, the problem is safetyrelated. If it is, please call yourdealership, let them know this, andask for instructions.If your dealer requests you to bringthe vehicle for service, you are urgedto do so as early in the work day aspossible to allow for same-day repair.Courtesy TransportationProgramTo enhance your ownershipexperience, we and our participatingdealers are proud to offer CourtesyTransportation, a customer supportprogram for vehicles with theBumper-to-Bumper (Base WarrantyCoverage period in Canada), extendedpowertrain, and/or hybrid-specificwarranties in both the U.S. andCanada.Several Courtesy Transportationoptions are available to assist inreducing inconvenience whenwarranty repairs are required.Courtesy Transportation is not a partof the New Vehicle Limited Warranty.A separate booklet entitled “LimitedWarranty and Owner AssistanceInformation” furnished with each newvehicle provides detailed warrantycoverage information.Transportation OptionsWarranty service can generally becompleted while you wait. However,if you are unable to do so, your dealermay offer the following transportationoptions:Shuttle ServiceThis includes one-way or round-tripshuttle service within reasonable timeand distance parameters of yourdealer's area.Public Transportation or FuelReimbursementIf overnight warranty repairs areneeded, and public transportation isused, the expense must be supportedby original receipts and within themaximum amount allowed by GM forshuttle service. If U.S. customersarrange their own transportation,limited reimbursement for reasonablefuel expenses may be available. Claimamounts should reflect actual costsand be supported by original receipts.See your dealer for information.Courtesy Rental VehicleFor an overnight warranty repair, thedealer may provide an availablecourtesy rental vehicle or provide forreimbursement of a rental vehicle.Reimbursement is limited and mustbe supported by original receipts aswell as a signed and completed rentalagreement and meet state/provincial,local, and rental vehicle providerrequirements. Requirements vary andmay include minimum agerequirements, insurance coverage,credit card, etc. Additional fees suchas fuel usage charges, taxes, levies,usage fees, excessive mileage, or rentalusage beyond the completion of therepair are also your responsibility.It may not be possible to provide alike vehicle as a courtesy rental.
