372 ONSTARis not properly installed or it has notbeen properly maintained.If equipment or software is added,connected, or modified, OnStarservices may not work. Otherproblems beyond the control ofOnStar — such as hills, tall buildings,tunnels, weather, electrical systemdesign and architecture of the vehicle,damage to the vehicle in a crash,or wireless phone network congestionor jamming — may prevent service.See Radio Frequency Statement 0 362.Services for People withDisabilitiesAdvisors provide services to help withphysical disabilities and medicalconditions.Press Q to help:. Locate a gas station with anattendant to pump gas.. Find a hotel, restaurant, etc., thatmeets accessibility needs.. Provide directions to the closesthospital or pharmacy in urgentsituations.TTY UsersOnStar has the ability to communicateto deaf, hard-of-hearing,or speech-impaired customers while inthe vehicle. The availabledealer-installed TTY system canprovide in-vehicle access to all OnStarservices, except Virtual Advisor andOnStar Turn-by-Turn Navigation.OnStar Personal IdentificationNumber (PIN)A PIN is needed to access someOnStar services. The PIN will need tobe changed the first time whenspeaking with an Advisor. To changethe OnStar PIN, contact an OnStarAdvisor by pressing Q or calling1-888-4ONSTAR.WarrantyOnStar equipment may be warrantedas part of the vehicle warranty.LanguagesThe vehicle can be programmed torespond in multiple languages.Press Q and ask for an Advisor.Advisors are available in English,Spanish, and French. Availablelanguages may vary by country.Potential IssuesOnStar cannot perform Remote DoorUnlock or Stolen Vehicle Assistanceafter the vehicle has been offcontinuously for 10 days without anignition cycle. If the vehicle has notbeen started for 10 days, OnStar cancontact Roadside Assistance or alocksmith to help gain access to thevehicle.Global Positioning System (GPS). Obstruction of the GPS can occurin a large city with tall buildings;in parking garages; aroundairports; in tunnels andunderpasses; or in an area withvery dense trees. If GPS signals arenot available, the OnStar systemshould still operate to call OnStar.However, OnStar could havedifficulty identifying the exactlocation.
