TROUBLESHOOTINGTable 6-2. Paper transport problems and solutions(continued)Problem Check point Possible solutionIs the paper tray correctlyinstalled?No? Install the paper traycorrectly.Yes? Call your local Rank Xeroxservice representative.Prints exit with dogears. Is the paper damp? Yes? Remove the affected paper,or use paper from a newpackage.Paper jam occurs after paperis loaded in paper trays.Is paper under the snubber inthe paper trays?No? Clear all jammed paper.Remove paper trays andmake sure that the paper isunder the paper snubbers.Is paper in the tray above theblack max fill line?Yes? Remove excess paper.In 2-sided mode, paperstacks poorly and hasexcessive paper curl.Is the paper 60-gsm (16-lbs)or less?No? Use paper of the specifiedweight. Do not use 60-gsm(16-lb) paper.Paper stacks poorly in theexit tray.Is the paper damp? Yes? Remove the affected paper,or use paper from a newpackage.Is the paper in the paper traythe specified type?No? Use paper of the specifiedtype.Is paper loaded correctly? No? Remove the paper, thenreload the paper correctly.Yes? 1. Turn or flip the paper inthe paper tray.2. Remove old paper. Addnew paper per packageinstructions .XEROX 4213 LASER PRINTER USER GUIDE 6-7
