TAPI Route Points 229■ Group 32 through group 49 (extension 482 through 499)■ 50 Directed Call Pickup groups (extension 540 through 589)NBX 100 systems:■ 32 Call Pickup groups from group 0 (extension 500) through group 31(extension 531)■ 10 Directed Call Pickup groups from 540 through 549See the NBX Telephone Guide for user instruction on how to use CallPickup.If you select Auto Add Phones to Call Pickup Group 0 (System Settings >System-wide), every telephone that is added to the system is a member ofCall Pickup group 0. Administrators can add and remove users to andfrom any of the groups. Users can remove themselves from Call Pickupgroup 0, but not from any other Call Pickup groups.Calls to a user who is a member of default Call Pickup Group 0 (extension500) can be picked up from any telephone. Users can add or remove theirown telephone extensions from the group to allow or prevent othersfrom picking up their calls. See the NBX Telephone Guide and the UserHelp.You can map Call Pickup Groups to user telephone buttons to provideone-touch access to the Call Pickup groups. See “Creating and ManagingButton Mappings” in Chapter 3.To modify call pickup groups and group membership:1 Log on to the NBX NetSet utility using the administrator login ID andpassword.2 In the NBX NetSet - Main Menu window, click User Configuration > CallPickup. Click the Help button for information on dialog box fields.TAPI Route Points A TAPI Route Point is a virtual device within the NBX system where callsare held pending action by an external TAPI application. Route points aretypically used by call center applications to redirect calls. A redirected callis one that is sent from its original destination (the route point) withoutbeing answered, to a new location specified in the external application.
