System-level Troubleshooting 373System-levelTroubleshootingFor each symptom listed in Table 67, perform the suggested actions in theorder listed.WARNING: Before you remove any component, shut down the systemsoftware and then turn off the power to the chassis by removing thechassis power cord. If the system has two power supplies, remove bothpower cords.Table 67 Troubleshooting ActionsSymptom Possible Cause Suggested ActionDate/timedisplay ontelephones iswrong, eitherincorrect dateor showsrandomcharacters.A power surgehas corrupted thesystem time.If the display shows incorrect date, use NBXNetSet to reset the system time. If the displayshows random characters, for example, 00; 0#, you must:1 Disconnect power to the chassis that holdsthe NCP.2 Wait 60 seconds.3 Reconnect power to the system.4 Use NBX NetSet to enter the correct dateand time.Problem with NCPbattery.Contact your 3Com NBX Voice - AuthorizedPartner.Your browsercannot findNBX NetSet.No IP connectivity Verify that the computer you are using to runthe browser has network connectivity. See“Establishing IP Connectivity” in the NBXInstallation Guide.Routing problems If your local IP environment includes a proxyserver, you might need to reconfigure yourbrowser parameters to ignore the proxy server.See the Help for your browser.
