308 CHAPTER 7: NBX M ESSAGINGUser Usage To help you determine the impact that users are having on the NBX voicemail voice mail system, you can click the User Usage button.The User Usage report provides the current number of new and savedvoice mail messages for each user and calculates the amount of storageeach user’s messages consume. This report lists any type of mailbox,including telephone, phantom, TAPI route point, and hunt groupmailboxes.Deleting User Voice MailFrom the User Usage report dialog box, you can also delete the voice mailmessages for a selected user. Click the Help button in the User Usagescreen for details about the fields in the report.Keep in mind that the time required to delete a user’s voice mail dependson the number of voice mail messages in the user’s mailbox.Auto Attendant The NBX Messaging system includes an Auto Attendant that answersincoming calls. The Auto Attendant includes a series of recordedmessages (prompts) describing actions that a caller can take to accessindividual services. You can customize the menu structure and record orimport your own prompts to fit the system to your business needs. Thissection provides information on these topics:■ Overview of Auto Attendant Features■ Adding an Auto Attendant■ Voice Application Setup Utility■ Testing the Auto AttendantOverview of AutoAttendant FeaturesThe Auto Attendant is the centerpiece of the voice mail system. Theadministrator can create and configure Auto Attendants, and can recordor import messages and prompts to direct the actions of callers.Use the NBX NetSet utility to administer and configure these AutoAttendant features:■ Multiple Auto Attendants — The system supports multiple,independent Auto Attendants. Different Auto Attendants can beassigned to different extensions, inbound lines or DID numbers. See“Adding an Auto Attendant” on page 310 for more information.
