TAPI Route Points 233To view TAPI Route Point statistics:1 Log on to the NBX NetSet utility using the administrator login ID andpassword.2 In the NBX NetSet - Main Menu window, click User Configuration > TAPIRoute Points tab.3 Click the Statistics button. The Statistics dialog box appears.4 Click the heading of any column to sort the data in ascending ordescending order.5 Click Reset to erase all data. The NBX system begins collecting newstatistical data.The Last reset command field displays the date and time of the mostrecent Reset. A row of hyphens (---------------) indicates no Reset since themost recent system reboot.The Last system reboot field contains the date and time when the NBXsystem was most recently rebooted.Click the Help button for information on dialog box fields.Specifying TAPI LineRedirect TimeoutThe TAPI Line Redirect Timeout is a system-wide timer that specifies theamount of time before a redirected call goes back to its originaldestination, which allows the TAPI application to redirect the call again.When a redirected call times out, the system also sends a failure codeback to the TAPI application. After two failures, the call goes to the routepoint’s call coverage option.To set the TAPI Line Redirect Timeout:1 Log on to the NBX NetSet utility using the administrator login ID andpassword.2 In the NBX NetSet - Main Menu window, click System Configuration.System Settings > Timers. See the Help for the procedure on settingtimers.TAPI SupervisoryMonitoringYou can configure the NBX system to allow a privileged user to join anongoing conversation with or without the knowledge of the partiesinvolved in that conversation. This feature is called SupervisoryMonitoring.The monitoring user is called the supervisor. The supervisor, who may ormay not be the system administrator, can join a call between a person
