Hunt Groups 235Allows you to join a call in progress in order to speak with the agentwithout alerting the customer to your presence. Whisper moderequires a password.■ Barge-InAllows you to join a call in progress in order to speak with both theagent and the customer. Barge-In mode requires a password.Either the agent or the supervisor can put the call on hold whileSupervisory Monitoring is in effect. This means that the supervisor caninitiate two monitoring sessions, with one active session and the other onhold.Hunt Groups A hunt group is a set of users that can be accessed by dialing a singleextension. A call routed to the hunt group extension can reach anymember of the group who is currently logged into the group. A statichunt group is one in which all members are permanently logged in(locked). A dynamic hunt group is one where users can be logged in andout of the group by you, the administrator, or you can allow them to loginto or out of the group themselves, using the hunt group password youcreate.You can associate one or more of the hunt group login/logout featurecodes with a particular group and then map that feature code to atelephone access button to allow users to easily login and logout of thehunt group. The access button light remains lit while the user is loggedinto the hunt group.Hunt groups are specified by extension, in these ranges:■ NBX V3000: 4000–4099 (All 100 can be assigned.)■ SuperStack 3 NBX: 4000–4099 (All 100 can be assigned.)■ NBX 100: 450–499 (A maximum of 48 can be assigned.)To configure hunt groups:1 Log on to the NBX NetSet utility using the administrator login ID andpassword.2 Click User Configuration > Hunt Groups and then see the Help topicsassociated with these buttons: Add, Modify, Remove, Status, FeatureMappings, and Supervisory Monitoring.
