270 CHAPTER 5: S YSTEM CONFIGURATION■ ACD Call Data Reporting Password — Limits access to ACD CallDetail Reports. See■ Virtual Tie Lines Password — Enables calls over virtual tie lines to“hop off” after they reach the destination NBX system. The call thenappears to originate at the destination NBX system. See Chapter 2 formore information on setting up VTLs.■ Hunt Group Voice Mail Password— Resets the password for theHunt Group extension number.■ Hunt Group Supervisory Monitoring Password— Resets thepassword that allows the Hunt Group supervisor to monitor calls tohunt group members.■ ACD Group Voice Mail Password— Resets the password for theACD Group extension number.■ ACD Group Supervisory Monitoring Password— Resets thepassword that allows the ACD Group supervisor to monitor calls toACD group agents.■ TAPI Voice Mail Password— Resets the password for the TAPI RoutePoint extension number.■ TAPI Route Point Supervisory Monitoring Password— Resets thepassword for the Hunt Group supervisor to monitor calls to huntgroup members.TAPI Settings You must configure system-wide Telephony Application ProgrammingInterface (TAPI) settings before users can download the NBX TAPI ServiceProvider (NBXTSP). NBXTSP enables a TAPI application on a user’s PC tointeract with the user’s NBX telephone. You can set a maximum numberof TAPI clients in the system. You can also require users to enterpasswords for TAPI devices.Before you configure system-wide TAPI settings, install the appropriateTAPI software. After you have the software installed, select SystemConfiguration > TAPI Settings to configure TAPI settings. See the SystemConfiguration Help for procedures on configuring TAPI settings. See theDownloads Help for procedures on downloading NBX TSP software.The System Configuration TAPI settings do not apply to TAPI Route Points.For security reasons, the NBX system always requires that an externalapplication supply a password to access a TAPI Route Point.
