2000-A2-GB20-10 - 244 - February 2004Trouble-shootingthe IADThis section provides information for troubleshooting symptomsassociated with the operation of the IAD. Table 14–1 describes symptoms,probable causes and suggested corrective action to correct the problem.Table 14–1.Troubleshooting—Symptoms and CausesSymptom Probable Cause Corrective ActionPower indicator is notlit.Power is notavailable to the IADEnsure that the powercord is securelyconnected.Ensure that the powercord is plugged into a liveoutlet.Ensure that the powerswitch is on.If powered by an adapter,ensure that the correctadapter is used.LAN Link indicator isnot litIncorrect EthernetconnectionEnsure that an Ethernetcable is properlyconnected to the IAD andits upstream connection.No dial tone is present Incorrect PVC/DLCIset for voicechannelVerify these settings:VPI: 0 to 255VCI: 0 to 65535DLCI: 16 to 1023(default PVC 0/39; DLCI33)IAD is improperlyprovisioned at thevoice gateway.Incorrect networkprovisioning.Incorrect directorynumber at theClass 5 switch.Verify and correctprovisioning of IAD asrequired (Table 9-2).Check and correctnetwork provisioning atDSLAM, networkswitches, etc.Check and correct asrequired
