February, 20081-3WorkCentre 5225, 5230 Service Call Procedures, Initial ActionsService Call ProceduresLaunch VersionService Call ProceduresService StrategyThe service strategy for the WorkCentre 5225/5230 is to perform any High Frequency ServiceItem (HFSI) actions before attempting to repair any problems. Some problems will be correctedby this strategy without the need to diagnose them. The Repair Analysis Procedures (RAPs)will be used for any remaining problems.Problems that occur in the Basic Printer mode will be repaired before problems that occurwhen using the accessories.Image Quality problems should be repaired after all other problems are repaired.Service Call ProceduresThe Service Call Procedures are a guide for performing any service on this machine. Theprocedures are designed to be used with the Service Manual. Perform each step in order.Initial ActionsThe Initial Actions gather information about the condition of the machine and the problem thatcaused the service call.Call FlowCall Flow summarizes the sequence of the Service Call Procedures.Detailed Maintenance ActivitiesDetailed Maintenance Activities section provides the information needed to perform the HighFrequency Service Item (HFSI) actions.Cleaning ProceduresThe Cleaning Procedures list what needs to be cleaned at each service call.Final ActionsThe Final Actions will test the copier/printer and return it to the customer. Administrative activi-ties are also performed in the Final Actions.Initial ActionsPurposeThe purpose of the Initial Action section of the Service Call Procedures is to determine the rea-son for the service call and to identify and organize the actions which must be performed.Procedure1. Gather the information about the service call and the condition of the copier/printer.a. Question the operator(s). Ask about the location of most recent paper jams. Askabout the image quality and the copier/printer performance in general, including anyunusual sounds or other indications.b. After informing the customer, disconnect the machine from the customer’s network.c. Check that the power cords are in good condition, correctly plugged in the powersource, and free from any defects that would be a safety hazard. Repair or replacethe power cords as required. Check that the circuit breakers are not tripped.d. Inspect any rejected copies. Inquire as to, or otherwise determine, the paper qualityand weight, the specified paper for optimum Image Quality, 24# Xerox Color Expres-sions (NASG) or ColorTech+90gsm (ESG). Look for any damage to the copies, oilmarks, image quality defects, or other indications of a problem.e. Record the billing meter readings.f. Access Diagnostic Routines.i. Enter UI Diagnostics (Entering UI Diagnostics in UI Diagnostic Mode).ii. Access Diagnostic Routines (Accessing Diagnostic Routines in UI DiagnosticMode).NOTE: If a fault code is displayed while performing a diagnostics procedure, go tothat fault code RAP and repair the fault. Return to Diagnostics and continue with thedC procedure that you were performing.g. Print the HFSI Report and determine what HFSI action is required based on the cus-tomer output volume. Refer to the Detailed Maintenance Activities section for thedetailed HFSI information. Record any items that require action.h. Display and record the information in the Jam Counter, Fault Counter, and ShutdownHistory. Classify this information into categories:Information that is related to the problem that caused the service call.Information that is related to secondary problems.Information that does not require action, such as a single occurrence of a prob-lem.i. Check the Service Log for any recent activities that are related to the problem thatcaused the service call or any secondary problem.2. Perform any required HFSI activities identified above. Refer to the Detailed MaintenanceActivities section.3. Exit diagnostics. Try to duplicate the problem by running the same jobs that the customerwas running.4. Check the Image Quality in the Basic Copier Mode. Select the tray that is loaded with 11 x17 or A3 paper, if unable to complete tray selection, go to Call Flow.Set the copier/printer to the following setup:• Output Color - Auto
