February, 20081-4 WorkCentre 5225, 5230Initial Actions, Call FlowLaunch VersionService Call Procedures• Original Type - Photo and Text Halftone• R/E - Auto• Lighter/Darker - Auto Contrast• Sharpness - Normal• Preset Color Balance - Normal• Color Shift - Normal• Color Saturation - Normal• Copy Position - No Shift• Variable Color Balance - NormalRun four copies of the Color Test Pattern.Check the Image Quality. If the customer has identified any Image Quality Defects orproblems, go to IQ1 IOT Image Quality Entry RAP.5. Go to Call Flow.Call FlowThis procedure should be performed at every service call.Initial ActionsAsk the operator about the problem. If the problem appears to be related to operator error, oran attempt to perform a job outside of the machine specifications, assist the customer in learn-ing the correct procedure.ProcedureAsk the operator about the problem.• If the problem is identified by a fault code (including Paper/Document Jams), refer to Sec-tion 2 for the procedure and then proceed with servicing.• If the problem is noise or smell, select a mode (1 Sided/2Sided, Finisher etc.), find thecause of the problem and proceed with servicing.The operator operated the machine correctly.Y NExplain to the operator how to operate the machine correctly.The UI display is normal.Y NGo to RAP OF 4 Dark/Blank Display. Refer to BSDs (CH2.1-CH2.4).The problem occurs only in Print mode.Y NThe problem occurs only in Copy mode.Y NThe problem occurs only in Fax mode.Y NRefer to Table 1 Other Faults and identify the problem and follow the correctiveaction.The problem occurs only in certain modes such as Broadcast transmission.Y NPerform a transmission test with the call center or station. The problem reoc-curs.Y NAsk the customer for permission to establish communications withthe remote machine that is causing the problem. Perform a Sendtransmission test with the remote machine. Transmission was nor-mal.Y NPrint the protocol trace to identify whether it is the remote machine orthe machine that is causing the problem.• If the problem lies in the machine:Analyze the protocol trace, refer to Section 2 and then proceedwith servicing.• If the problem appears to lie in the remote machine:Ask the customer to check the status of the remote machine.A B C D E
