February, 20081-5WorkCentre 5225, 5230 Call FlowService Call ProceduresLaunch VersionThere is a problem with Receive transmission test. Perform Receive trans-mission tests with other stations within the company. Check that there isno problem with the machine and then ask the customer to check the sta-tus of the remote machine.Analyze the protocol trace, refer to Section 2 and then proceed with servicing.Check the machine settings and if necessary, ask the customer for permission to testthe machine in the mode in which the problem occurs.Analyze the protocol trace when the problem reoccurs, for FAX problems go to GP 2FAX Diagnostics, or go to Section 2 to proceed with servicing.There is an image quality problem.Y NIf there is an alignment problem, obtain separate Platen/DADF output samples, referto Section 4 Adjustments and then proceed with servicing.Refer to Section 3 IQ1 IOT Image Quality Entry RAP and then proceed with servicing.There is a problem with the network.Y NThere is a problem with the USB connection.Y NThere is an image quality problem.Y NThe problem lies in a certain Client PC.Y NThere is a problem with a certain application or programming language A.Obtain the latest information on restrictions and technical information. Pro-ceed accordingly.Check the settings of that particular Client PC and if necessary ask the user toreinstall the printer driver.Refer to IQ1 IOT Image Quality Entry RAP and then proceed with servicing.If the problem persists, ask the user to reinstall the printer driver.Check the machine settings and if necessary ask the user to reinstall the printer driver.If the problem continues, replace the network cable. If the problem persists, replace the USBcable. Check the machine settings and discuss the problem with the customer's networkadministrator.Table 1 Other FaultsProblem Corrective ActionDuplexing is not available as aselection on the display.Ensure the Duplex electrical connector is secure (PL10.1)Copies jam in the Finisher whenthe output tray is near maximumcapacity.Verify condition of paper. If good, check that part655N128 can be used to support tray.ADF inoperative after PWBreplacement.Reload Software ADJ 9.3.1.Can not make copies whenAuditron is enabled.Enter UI Diagnostic Mode. Select Copy on screen.Machine will operate without auditron restriction.Loud snapping noise is heard. Enter Component Control [042-003] and press the Startbutton. If noise is present there is binding in toner drivesystem. Repair as required (PL 4.2)Sets are not offset in Center Tray. Perform Center Tray Offsetting.E-mail icon not visible in display onemail enabled machine.Perform E-Mail Icon.Customer wishes to distinguishFAX output from prints or copies.Perform FAX Output Separation.Table 1 Other FaultsProblem Corrective ActionA B C D E
