PROBLEM DIAGNOSISOVERVIEWThis chapter, when used in conjunction with the System Verification chapter, helps diagnose andcorrect problems encountered in the verification process.During some of the diagnosis procedures, we ask you to enter an administration console command.To enter these commands, you must have an active administration session. If you need instructionsfor starting an administration session, refer to Accessing the SmartSwitch Remote Access Module.WAN A DAPTERProblem:The system does not display the WAN Adapter Initialization messages. Instead, the systemdisplays one of the following messages:Error mapping WAN adapter # into Host memory mapType mismatch of configured & installed adapter #Error initializing WAN card: #Failure during static RAM test on adapter #Error downloading operational software to adapter #Error downloading bootstrap program to adapter #Action:1. Note the displayed error message. Restart the SmartSwitch Remote Access Module, andrecheck for one of the above error messages.2. If the error message is still displayed, contact Customer Support.LAN A DAPTERProblem:The system does not display the LAN Adapter Initialization messages. Instead, the system displaysone of the following messages:Invalid LAN Adapter identifierLAN Adapter Command TimeoutLAN Adapter FIFO not empty, status = #LAN Adapter LAN Controller errorLAN Adapter Response TimeoutMAC layer Bridge did not Initialize[IP] Initialization failureAction:1. Note the displayed error message. Restart the SmartSwitch Remote Access Module, andrecheck for one of the above error messages.2. If the error message is still displayed, contact your distributor for hardware replacement.
