9W006 and 9W007 91PROBLEM DIAGNOSISIPX Routing5. Check the Router and ensure that it is set up to learn route information via RIP.IP RIP I NPUT PROCESSING ON A WAN INTERFACEProblem:The SmartSwitch Remote Access Module system does not display the correct route entry, i.e., thesystem does not seem to be learning route information via RIP.Action:1. Verify that the IP RIP Receive Control is set to the proper RIP version that the Router is using.Refer to page 88 for instructions regarding check RIP versions.2. Enter theip rip stats administration console command. Look for the IfStatRcvResponsescounter for the interface. This statistics is the number of RIP update messages received on theinterface.If the total number of these counters is 0, check the Router to verify that it is configured to sendIP RIP update messages.3. Also look for the IfStatRcvBadPackets and IfStatRcvBadRoutes counters.If these counters are not 0, there may be something wrong with the Router.If these counters are 0, there is an unexpected condition present within the SmartSwitchRemote Access Module system software. Contact customer support.IPX R OUTINGThis section provides methods for diagnosing problems in the following areas of IPX routing:• IPX routing initialization• IPX routing over the LAN connection• IPX routing over the RLAN connection• IPX routing over the WAN connection• triggered RIP/SAP start up• triggered RIP/SAP operationIPX ROUTING I NITIALIZATIONProblem:The SmartSwitch Remote Access Module does not display the correct IPX Initialization messages.Instead, it displays the following message (display messages by entering thedr console command):[IPX] Initialization failureAction:An internal error has occurred. Contact Customer Support
