9W006 and 9W007 83PROBLEM DIAGNOSISIP Routing Over Interface Connections• For static routes: refer to Configuring IP Network System Static Routes in the Configuring IPNetwork Information chapter.• For downloading configuration files: refer to Downloading Configuration Updates in theExporting Configuration Files chapter.2. Check that the system and the specified Host both have the same Subnet mask and Subnetwork number for that IP address using SFVRA-CFG. Correct the Host configuration, or thesystem configuration as required. To do this:a. If it is not already running, start up SFVRA-CFG.b. From the toolbar, select Functions then click on IP Network, then on Subnets, or clickon the toolbar.c. Double click on the particular subnet that applies to the system.d. Check the subnet’s mask and network number. Compare the values to the host’sconfiguration.If you change the system’s mask and/or subnetwork number instead of the host’s, you willneed to configure a new subnet, and associate the system with the new subnet. This isbecause you cannot change these values for the subnet once it has been configured. Referto the SFVRA-CFG documentation if you need to do this.For more detailed instructions, refer to the following sections in the SFVRA ConfigurationManager User’s Guide:• For static routes: refer to Configuring IP Network Subnet Information in the Configuring IPNetwork Information chapter.• For downloading updated configuration files: refer to Downloading Configuration Updates inthe Exporting Configuration Files chapter.3. Verify that the ARP entry for the specified IP address exists. As required, ping from the IP Hostso that the ARP entry is updated. Use theip arp console command to look at the ARP cacheentries. If the ARP cache entry for the Host does not exist, verify that the Host is operationaland that the SmartSwitch Remote Access Module and the Host are both physically connectedto the same LAN segment.4. If the ARP cache entry exists for the Host, check that the IP Host has the same encapsulationtype as the SmartSwitch Remote Access Module. The system can receive and recognize eitherEthernet or SNAP type encapsulations. Correct the IP Host or system configuration (throughSFVRA-CFG) for encapsulation type. To do this for SmartSwitch Remote Access Module:a. If it is not already running, start up SFVRA-CFG.b. From the toolbar, select Functions then click on IP Network, then on Subnets, or clickon the toolbar.c. Double click on the particular subnet that applies to the system.