USER’S GUIDE78 SmartSwitch Remote Access ModuleWAN L INE A VAILABILITYProblem:The system does not display the WAN line availability messages. Instead, the system displays thefollowing message after thestatus console command is issued:Line (slot #, port #) downAction:1. Verify that the line is correctly attached to the proper system resource and port.2. If the line was correctly attached in action 1, try restarting the system.3. If actions 1 and 2 fail to correct the problem, call your phone company (carrier) to check thestatus of the line.Problem:The system does not display the WAN line availability messages. Instead, the system displays thefollowing message after thestatus console command is issued:Out Svc 1 (slot #, port #)This means that Layer 1 cannot be established, most likely due to WAN cabling problems.Action:1. If the system has been operational for longer than 2 minutes, verify that the line is correctlyattached to the proper system resource and port. If not, wait for 2 minutes and check again forthe WAN line availability messages.2. If using a NT1 or CSU, examine the local and network lights of the NT1 or CSU. If the local lightis on, try another cable between the SmartSwitch Remote Access Module and the NT1 or CSU.If the local light is not on, but the network error light is on, contact your line provider.3. If the line was correctly attached in action 1, turn the system off, then on. If this fails to correctthe problem, continue with the next step.4. Refer to the Ordering ISDN Service chapter. Compare the parameters with those required by thePRI line provider. It is possible that there is a mismatch.5. If the above actions fail to correct the problem, then call your phone company (carrier) to checkthe status of the line. If it is determined that there is no problem with the line, contact CustomerSupport.Problem:The system does not display the WAN line availability messages. Instead, the system displays thefollowing message after thestatus console command is issued:Out Svc (2, 3, 4, or 5) (slot #, port #)These mean that Layer 2 cannot be established, most likely due to an invalid configuration.
