Chapter 6: Using the Web Interface295You can download the diagnostic file from the EMX device to a clientmachine. The file is compressed into a .tgz file and should be sent toRaritan Technical Support for interpretation.This feature is accessible only by users with Administrative Privileges or"Unrestricted View Privileges."To retrieve a diagnostic file:1. Choose Maintenance > Download Diagnostic Information. You arethen prompted to save or open the file.2. Click Save to save the file.3. E-mail this file as instructed by Raritan Technical Support.Rebooting the EMXYou can remotely reboot the EMX device via the web interface.Rebooting the EMX does not reset the configuration of the device as isdone during a factory reset.Note: Rebooting the EMX deletes all webcam snapshots that are savedon the device.To reboot the device:1. Choose Maintenance > Unit Reset. The Reset Device dialogappears.2. Click Yes to reset the EMX.3. A message appears with a countdown timer showing the remainingtime of the operation. It takes about one minute to complete.4. When the reset is complete, the Login page opens. Now you can logback in to the EMX device.Note: If you are not redirected to the Login page after the reset iscomplete, click the underlined text "this link" in the message.
