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Nortel Norstar ICS Remote Tools 11 manuals

Norstar ICS Remote Tools 11 first page preview

Norstar ICS Remote Tools 11

Brand: Nortel | Category: Software
Norstar ICS Remote Tools 11 first page preview

Norstar ICS Remote Tools 11

Brand: Nortel | Category: Software
Table of contents
  1. Table Of Contents
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Table Of Contents
  6. Table Of Contents
  7. Table Of Contents
  8. Preface
  9. What is ICSRT
  10. Text conventions
  11. how to get help
  12. Understanding remote management
  13. Connection hardware requirements
  14. Connecting remotely to a Norstar system
  15. Connecting to a Norstar system attendant
  16. Connecting directly to the Norstar system
  17. Remote system management using ICSRT
  18. Constraints
  19. Gathering information before you start
  20. Setting up ICS Remote Tools
  21. Modem settings
  22. ICSRT performance tips
  23. Shutting down your computer
  24. Installing the ICSRT
  25. Figure 8 Remove Programs From Your Computer screen check
  26. Figure 9 Choose Destination Location screen
  27. Figure 11 Select Install Components screen
  28. Figure 13 Successful installation dialog
  29. Setting up customers in ICSRT
  30. Creating a database
  31. Moving between databases
  32. Copying a database
  33. Deleting a database
  34. Setting up a multi-user database on a LAN
  35. Creating a customer record
  36. Figure 18 Add Customer Information screen
  37. Editing customer records
  38. Figure 20 Editing customer information
  39. Copying customer records to create new records
  40. Viewing customer records
  41. Deleting customer records
  42. Connecting to a Norstar system from ICSRT
  43. Figure 23 Connection Properties default dialog
  44. Connecting through a customer record
  45. Understanding the Remote Set tool
  46. Explaining the Remote Set tool
  47. Accessing the Remote Set tool
  48. Figure 27 M7324 Remote set screen display
  49. Remote Set tool command buttons
  50. Figure 28 F1 keyboard mapping list
  51. Remote Set tool restrictions
  52. Understanding the Browser tool
  54. Accessing the Browser tool
  55. Understanding the Browser window
  56. Moving through the navigation tree
  57. Using command buttons in the right pane
  58. Programming the time and date
  59. Using the task bar
  60. Using the task bar buttons
  61. Examining the Browser navigation tree menu
  62. Expanded navigation tree
  63. system programming
  64. Troubleshooting the Browser window
  65. Feature messages
  66. Fatal error messages
  67. Using Workbooks and off-line programming
  68. Understanding workbooks and off-line programming
  69. Configuring a workbook
  70. Configuring the Workbook parameters
  71. Figure 41 Workbook Configuration screen
  72. Figure 42 Select System Size dialog
  73. Figure 43 Hardware screen
  74. Programming a system using a workbook
  75. Using the workbook for programming
  76. Table 5 Program ICS dialog box options
  77. Figure 45 Program ICS and Connection Properties screens
  78. Programming an existing system
  79. Figure 47 Windows Open screen
  80. Acquiring information from a programmed system
  81. Figure 49 Acquire ICS screen
  82. Figure 50 Acquire ICS and Connection Properties screens
  83. Working with programming and acquisition errors
  84. Using the OLP Error dialog
  85. Table 7 OLP Error dialog fields
  86. Changing the property settings for the workbook
  87. Table 8 OLP Settings dialog box fields
  88. Understanding the About ICS Workbook dialog
  89. Troubleshooting worksheet data transfer
  90. Backing up and restoring Norstar data
  91. Restoring data with ICSRT
  92. Starting the Scheduler
  93. Figure 55 Add/Submit Job screen
  94. Exiting Scheduler
  95. Understanding the job queue
  96. Removing a job
  97. Viewing a submitted job
  98. Backing up data with the Backup Restore tool
  99. Figure 59 Backup and Restore screen, Backup tab
  100. Restoring data with the Backup Restore tool
  101. Figure 61 Backup and Restore screen, Restore tab
  102. Troubleshooting the ICS Remote Tool
  103. RAD alarm codes
  104. Error messages
  105. The Debug tool
  106. Connecting a modem
  107. Preparing the remote modem
  108. Installing remote equipment
  109. Glossary
  110. Index
Norstar ICS Remote Tools 11 first page preview

Norstar ICS Remote Tools 11

Brand: Nortel | Category: Software
Table of contents
  1. Table Of Contents
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Table Of Contents
  6. Table Of Contents
  7. Table Of Contents
  8. Table Of Contents
  9. Table Of Contents
  10. Table Of Contents
  11. Table Of Contents
  12. Table Of Contents
  13. Table Of Contents
  14. Table Of Contents
  15. Table Of Contents
  16. Table Of Contents
  17. Table Of Contents
  18. Table Of Contents
  19. North American Regulatory Information
  20. Enhanced 911 Configuration
  21. Hearing Aid Compatibility
  22. Telephone Company Registration
  23. Federal Communications Commission (FCC) Notice
  24. Ringer Equivalence Number
  25. Hearing Aids
  26. Important Safety Instructions
  27. International Regulatory Information
  28. Safety
  29. Additional Safety Information
  30. Limited Warranty
  31. Warranty Repair Services
  32. How to use this document
  33. What's new with Norstar
  34. Changes for version 7.0
  35. Features from 6.1MR addendum
  36. Welcome to ISDN
  37. Comparing ISDN to Analog
  38. B channels
  39. ISDN bearer capability
  40. Services and features for ISDN PRI and BRI
  41. BRI services and features
  42. Feature descriptions
  43. Message Waiting Indicator (MWI)
  44. External call forwarding
  45. Emergency 911 dialing
  46. MCID (Profile 2)
  47. DTI card configured as a PRI card
  48. BRI Card
  49. U-LT reference point
  50. S reference point
  51. T reference points
  52. Clock source for ISDN cards
  53. Other ISDN BRI equipment: NT1
  54. ISDN standards compatibility
  55. Working with ISDN
  56. Ordering ISDN PRI service in United States
  57. Supported ISDN protocols
  58. Programming ISDN PRI resources
  59. Programming ISDN BRI resources
  60. Programming ISDN PRI lines
  61. Programming Direct Inward System Access (DISA) on PRI trunks
  62. Programming ISDN equipment
  63. ISDN router
  64. POSTA for ISDN BRI
  65. Point-of-sale terminal adapter
  66. Trunks and target lines
  67. Trunk operating modes (T1)
  68. DID trunks
  69. Analog loop start trunks
  70. BRI trunks
  71. Target lines
  72. Remote system access
  73. Remote access on a private network
  74. Remote access on Direct Inward Dial (DID) trunks
  75. Controlling system access
  76. Restriction filters
  77. Direct inward system access (DISA)
  78. Networking with Norstar
  79. Tie-line networking
  80. Norstar behind a PBX
  81. Dialing plans
  82. Dialing plan using public lines
  83. Dialing plans with shared line pools
  84. Call-by-Call Services Example
  85. Norstar Configuration
  86. PRI dialing plan example for two-way DID
  87. Static DID and two-way DID
  88. Private networking using PRI SL-1
  89. Features specific to Advanced Private Network
  90. Private Network Tandem calling
  91. Calls originating from the public network
  92. Calls originating in the private network
  93. Routing for tandem networks
  94. Advanced Private Networking
  95. MCDN Private Networking
  96. Using a UDP dialing plan
  97. Using a CDP dialing plan
  98. MCDN trunk call features
  99. Network Call Redirection Information
  100. ISDN Call Connection Limitation
  101. Trunk Route Optimization
  102. Trunk Anti-tromboning
  103. MCDN voice mail/auto attendant call features
  104. Message Waiting Indication
  105. Camp-on
  106. Break-in
  107. Central voice mail and Auto Attendant with Norstar
  108. Configuring centralized voice mail
  109. Remote system
  110. Table Of Contents
  111. Using centralized voice mail
  112. Assigning PNIs
  113. Local system
  115. press ' until the prompt displays extl vmsg
  116. Voice mail configuration
  117. Customer Use
  118. Call Norstar and select tie lines to a private network
  119. Call Norstar and select lines to the public network
  120. Private network
  121. Use tie lines to other nodes in the private network
  122. Select lines to the public network
  123. Norstar Line Redirection feature
  124. ETSI, MCDN and Network features
  125. Allowing NCD
  126. Programming and restrictions
  127. Selective Line Redirection
  128. Malicious caller identification (MCID)
  129. Programming MCID capability
  130. Data Solutions
  131. Planning the installation
  132. Planning checklist
  133. System configuration
  134. Expansion equipment
  135. Optional equipment
  136. Equipment for installing the ICS and modules
  137. Electrical requirements
  138. Configuring Trunk Cartridges
  139. Internal wiring requirements
  140. System overview
  141. Upgrading your Norstar system
  142. Supported upgrades in MICS 7.1
  143. Upgrade systems previous to MICS 6.1 to 7.1 using the up grade tool
  144. Using the upgrade tool to upgrade to version 4.1
  145. Using the upgrade tool to upgrade to version 6.1
  146. Upgrade from version 6.1 or 6.1MR to version 7.1
  147. Upgrading from MICS 7.1 to MICS-XC 7.1
  148. Trunk and Station Modules
  149. Off-core DTI card
  150. Replacing a Modular 8x24 KSU
  151. Trunk module line numbering
  152. Upgrading ILG functionality with hunt groups
  153. Planning Hospitality functions
  154. Installation checklist
  155. Testing the ISDN BRI network connection
  156. Installing the ROM Software Cartridge
  157. Inserting a cartridge
  158. Terminating resistors on BRI-ST Cards
  159. Shorting straps on a BRI-ST card
  160. Connecting expansion modules
  161. Installing fiber cables
  162. Fiber cable management system
  163. Using the fiber cable management system
  164. Using the fiber spool
  165. Making fiber connections
  166. Routing fiber cables
  167. Connecting the wiring
  168. Wiring charts
  169. BRI Wiring charts
  170. Wiring the BRI network interface
  171. DTI wiring
  172. DID supervisory signaling
  173. Emergency telephone
  174. Moving telephones
  175. Installing ISDN BRI terminal equipment
  176. S or T extension wiring configurations
  177. U-LT wiring for terminal equipment
  178. Installing optional equipment
  179. External music source programming
  180. Powering up the system
  181. Check the power
  182. Programming
  183. Programming overview
  184. Profile, Dialpad and Startup programming
  185. Installer or System Coordinator Plus programming
  186. Admin/Basic programming
  187. Programming tools
  188. Using the telephone buttons for programming
  189. Special characters on the display
  190. The Norstar Programming Record
  191. Viewing your programming updates
  192. Setting up User Preferences
  193. Copying telephone programming
  194. System ID
  195. Viewing the programming for a telephone
  196. Programming sequence
  197. Profiles and Dialpads
  198. Changing the profile
  199. Dialpad programming
  200. Startup programming
  201. Changing the default telephony template
  202. Changing the starting DN
  204. Entering programming for installers
  205. Entering programming for system coordinators
  206. Entering programming using other passwords
  207. Line access
  208. Line assignment
  209. Appearances
  210. Line pool access
  211. Prime line
  212. Intercom keys
  213. Answer DNs
  214. Capabilities
  215. Name
  216. Restrictions
  217. Default filters
  218. set restrns
  219. Set restrns
  220. Set lock
  221. Line/set restrns
  222. Telco features
  223. Call log set
  224. stDisplay
  225. Log space
  226. Lines
  227. Copying Trunk and Line data
  228. Line type
  229. Line connected to a DTI
  230. Dial mode
  231. Rec'd
  232. Prime set
  233. Trunk mode
  234. Ans with DISA
  235. Link at CO (loop trunks only)
  236. Full AutoHold
  237. Signal
  238. ANI Number
  239. Gain
  240. Programming distinctive ring patterns
  242. Restrn filters
  243. Remote restrns
  244. VMsg center 1
  245. Services
  246. Common settings
  247. Schedule names
  248. Ringing service
  249. Sched:Night
  250. ExtraDial telephone
  251. Restrn service
  252. Routes and destination codes
  253. DialOut
  254. Routing table
  255. Programming the PRI routing table
  256. Dest codes
  257. Wild card character
  258. Normal rte
  259. Setting up a route for local calling
  260. Setting up a route for long distance calling
  261. Configuring the second dial tone table
  262. Adding a long distance carrier access code
  263. Programming for least cost routing
  264. Multiple least cost routing
  266. Using dialing restrictions with routing
  267. Sys speed dial
  268. Passwords
  269. Pswd
  270. Remote pkg
  271. Progrming pswds
  272. SysCoord
  273. Desk pswd
  274. Silent Monitor password
  275. System prgrming
  276. Adding or removing members from a group
  277. Moving members of a group
  278. Setting the distribution mode
  279. Setting the hunt delay
  280. Programming the queue timeout
  281. Setting the Hunt group name
  282. Assigning a distinctive ring pattern to a Hunt Group
  283. Monitoring Hunt groups
  284. Change DNs
  285. Receiver volume
  286. Park timeout
  287. DRT to prime
  288. Remind delay
  289. Page tone
  290. Call log
  291. Host delay
  292. Link time
  293. Set relocation
  294. Msg reply enh
  295. Setting SWCA controls
  296. CLID match
  297. Direct-dial
  298. Intrnl/Extrnl
  299. CAP/KIM assign
  300. Dialing Plan
  301. DN lengths (enbloc dialing)
  302. Private networks
  303. Public networks
  304. Dial Timeout
  305. Access codes
  306. Park prefix
  307. External code
  308. PrivAccCode
  309. Carrier Codes
  310. Remote access
  311. Rec'd # length
  312. Nat'nl length (profile 2, only)
  313. Receiving and Sending Calling Party Name
  314. Receiving and Sending Connected Name
  315. Programming Network Name Display
  316. Outgoing Name and Number Blocking
  317. Call by Call service for PRI
  318. Line Pools
  319. Programming Call by Call Limits
  320. Release Reasons
  321. Programming Hospitality Services
  322. Call restrns
  323. Setting Service times
  324. Network Services
  325. Network Call Diversion
  326. Malicious call identification (MCID)
  327. MCDN services (profiles 1, 2, 4)
  328. VMsg ctr tel#s
  330. Programming the analog vertical service code (VSC)
  331. Setting up the modules for ONN blocking
  332. Program ONN blocking BRI loop state
  333. Software keys
  334. System Identification Number
  335. Entering the software keys
  336. Hardware
  337. Provisioning the DTI card for PRI
  338. Selecting a protocol
  339. BchanSeq
  340. Discon timer
  341. I/F levels
  342. Framing
  343. Internal CSU
  344. Line coding
  345. ClockSrc
  346. TrunkMod
  347. Loop
  348. No SPIDs assignd
  349. Network DNs
  350. D-packet servce
  351. TEIs
  352. Assign DNs
  353. Clock Src
  354. Setting the clock source for DTIs and PRI
  355. T1 or ISDN-PRI configurations
  356. Send Name Display (PRI)
  357. DataMod
  358. Maintenance
  359. Beginning a Maintenance session
  360. System version
  361. Port/DN status
  362. Identifying a connected device
  363. Displays
  364. Checking the device version number
  365. Checking the state of the device
  366. Disabling a device
  367. Enabling the device
  368. Module status
  369. Checking the number of Cartridges
  370. Checking the state of a cartridge
  371. Returning to the beginning
  372. System test log
  373. Checking when each item occurred
  374. Erasing the log
  375. System administration log
  376. Checking the current alarm
  377. Network evt log
  378. Checking when each item in the log occurred
  379. Alarm codes
  380. If you see an alarm code
  381. Alarm troubleshooting
  382. Event messages
  383. Significant event messages
  384. Event message 799
  386. Provisioning BRI and PRI lines
  387. L001
  388. Disabling a PRI Channel
  389. Tests
  390. Tests initiated from Norstar
  391. Starting a loopback tests
  392. Operating a Continuity loopback test
  393. Operating a payload loopback test
  394. CSU stats
  395. Checking the performance statistics
  396. Checking the CSU alarms
  397. Checking bipolar violations
  398. Resetting all statistics
  399. Diagnostic tools
  400. Link Status
  401. Usage Metrics
  402. Call-by-Call
  403. Clearing the metrics
  404. Troubleshooting
  405. Getting ready
  406. Types of problems
  407. General troubleshooting procedure
  408. Problems with telephones
  409. Telephone dead
  410. Emergency telephone dead
  411. Calls cannot be made (but can be received)
  412. Dial tone absent on external lines
  413. Hung lines at a telephone
  414. Auto-answer line rings at a telephone
  415. Prime telephone gets misdialed calls
  416. Selected lines read Not in service or Not available
  417. Selected line pool displays: No free lines
  418. Problems with optional equipment
  419. Auxiliary ringer
  420. External paging
  421. KIM not working
  422. Problems with trunk cartridges service
  423. Digital Trunk Interface trouble
  424. Monitoring the T1 or PRI signal
  425. Problems with BRI service
  426. All the LEDs on a BRI Card are flashing
  427. ICS down
  428. Trunk or Station Module down
  429. Data Module down
  430. Problems for network or remote users
  431. Dialed number gets ringback and the wrong person
  432. Dialed number gets stuttered dial tone instead of ringback
  433. Dialed number gets busy tone
  434. Dialed DISA number gets ringback instead of stuttered dial tone
  435. DISA user gets overflow tone when entering COS password
  436. Dialed feature code gets overflow tone
  437. Dialed feature code gets busy tone
  438. Line pool access code gets ringback
  439. Line pool access code gets busy tone
  440. Dialed number gets no response
  441. Specifications
  442. Digital Trunk Interface
  443. Glossary
  444. call forward
  445. call log
  446. contrast adjustment
  447. do not disturb
  448. last number redial
  449. pickup group
  450. show time
  451. Index
  452. Table Of Contents
Norstar ICS Remote Tools 11 first page preview

Norstar ICS Remote Tools 11

Brand: Nortel | Category: Software
Table of contents
  1. how to get help
  2. Table Of Contents
  3. About the ICSRT tool
  4. About the CustomerInfo database
  5. Defining systems in a CustomerInfo database
  6. Manually connecting to a system
  7. Running ICSRT Tools for a specific customer
  8. Database operations
  9. Changing the customer path
  10. Quitting the Customer Info screen
  11. Working with customer information
  12. Deleting a Norstar system from the database
  13. Changing Norstar system information
  14. Viewing Norstar customer information
  15. Copying Norstar system details
  16. Backing up and restoring system information
  17. Restoring data with ICSRT
  18. Starting the Scheduler
  19. Scheduling backups or restores
  20. Troubleshooting Scheduler
  21. Understanding Jobs in Queue
  22. Removing a job
  23. Viewing a submitted job
  24. Immediate backup or restore
  25. Connecting to Nortel Networks
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