Cadillac 2010 SRX Crossover Owner's Manual

Also see for 2010 SRX: Owner's manual Personalization guide Navigation system owner's manual

Contents

Customer Information 12-1CustomerInformationCustomer InformationCustomer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 12-1Customer AssistanceOffices . . . . . . . . . . . . . . . . . . . . . 12-3Customer Assistance for TextTelephone (TTY) Users . . . . . 12-4Online Owner Center . . . . . . . . 12-4GM Mobility ReimbursementProgram . . . . . . . . . . . . . . . . . . . . 12-5Roadside AssistanceProgram . . . . . . . . . . . . . . . . . . . . 12-6Roadside Service . . . . . . . . . . . . 12-8Scheduling ServiceAppointments . . . . . . . . . . . . . 12-11Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . 12-11Collision Damage Repair . . . 12-13Service PublicationsOrdering Information . . . . . . 12-15Reporting Safety DefectsReporting Safety Defects tothe United StatesGovernment . . . . . . . . . . . . . . . 12-16Reporting Safety Defects tothe CanadianGovernment . . . . . . . . . . . . . . . 12-17Reporting Safety Defects toGeneral Motors . . . . . . . . . . . 12-17Vehicle Data Recording andPrivacyVehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 12-18Event Data Recorders . . . . . . 12-18OnStar ® . . . . . . . . . . . . . . . . . . . . 12-19Navigation System . . . . . . . . . 12-19Radio FrequencyIdentification (RFID) . . . . . . . 12-19Radio FrequencyStatement . . . . . . . . . . . . . . . . . 12-19Customer InformationCustomer SatisfactionProcedureYour satisfaction and goodwill areimportant to your dealer and toCadillac. Normally, any concernswith the sales transaction or theoperation of the vehicle will beresolved by the dealer's sales orservice departments. Sometimes,however, despite the best intentionsof all concerned, misunderstandingscan occur. If your concern has notbeen resolved to your satisfaction,the following steps should be taken:STEP ONE: Discuss your concernwith a member of dealershipmanagement. Normally, concernscan be quickly resolved at that level.If the matter has already beenreviewed with the sales, service orparts manager, contact the owner ofthe dealership or the generalmanager.