Cadillac 2010 SRX Crossover Owner's Manual

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Contents

Customer Information 12-15Choose a reputable repair facilitythat uses quality replacement parts.See “Collision Parts” earlier in thissection.If the airbag has inflated, see WhatWill You See After an AirbagInflates? on page 2‑34.Managing the Vehicle DamageRepair ProcessIn the event that your vehiclerequires damage repairs, GMrecommends that you take an activerole in its repair. If you have apre-determined repair facility ofchoice, take your vehicle there,or have it towed there. Specify tothe facility that any requiredreplacement collision parts beoriginal equipment parts, either newGenuine GM parts or recycledoriginal GM parts. Remember,recycled parts will not be covered byyour GM vehicle warranty.Insurance pays the bill for the repair,but you must live with the repair.Depending on your policy limits,your insurance company mayinitially value the repair usingaftermarket parts. Discuss this withyour repair professional, and insiston Genuine GM parts. Remember ifyour vehicle is leased you may beobligated to have the vehiclerepaired with Genuine GM parts,even if your insurance coveragedoes not pay the full cost.If another party's insurancecompany is paying for the repairs,you are not obligated to accept arepair valuation based on thatinsurance company's collision policyrepair limits, as you have nocontractual limits with that company.In such cases, you can have controlof the repair and parts choices aslong as cost stays within reasonablelimits.Service PublicationsOrdering InformationService ManualsService Manuals have the diagnosisand repair information on engines,transmission, axle suspension,brakes, electrical, steering,body, etc.Service BulletinsService Bulletins give additionaltechnical service informationneeded to knowledgeably serviceGeneral Motors cars and trucks.Each bulletin contains instructionsto assist in the diagnosis andservice of your vehicle.