Process map: Creating telephony services 197Programming Operations GuideProcess map: Creating telephony servicesThe figure below lists the tasks involved in creating telephony services on your system.Figure 47 Tasks for installing the telephony componentsSystemhardwareinstalledIdentifyinstalledmodulesConfirmsystemsettingsSet uplines, loops,routesSet uptelephonerecordsConfigurespecialfeaturesRefer to the Installation and Maintenance Guides for hardware setupand wiring for peripheral equipment, including the computer you aregoing to use for programming.After media bay modules are installed, they need to be identified to thesystem, so the system can assign lines or DNs. Refer to “Configuringresources — media bay modules” on page 135.A number of settings affect all lines or sets, including System Speed dialand voice mail access numbers. Most of these settings are default.However, confirm that they suit your purposes. Refer to “Configuringsystem settings” on page 459.When the media bay modules are installed, the system automaticallyassigns line or loop numbers. You may need to change some of the linesettings. Refer to “Configuring lines” on page 239.DNs define each telephone or piece of equipment connected to thesystem. Within the System DNs headings, you can define how individualtelephones will interact in the system. Refer to “Configuring DNs forsystem devices” on page 399. IP telephone configuration is contained inthe IP Telephony Configuration Guide.After the basic telephony information is set, you can configure thespecial features such as Schedules, Hunt groups, Hospitality services,portable handsets, and voice mail. Portable handsets and voice mailhave separate documentation within the Business CommunicationsManager documentation suite.Set upcallcontrolsSet up call controls for voice traffic into and out of the system:“Configuring outgoing calls” on page 311.“Controlling access into the system” on page 293.and voicenetworks“Configuring public networks” on page 503.“Configuring private networks” on page 509.Voice over IP (VoIP) trunk configuration is contained in the IP TelephonyConfiguration Guide.
