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Nortel BCM 3.7 Manual

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Contents
  1. business communications manager
  2. Software licensing
  3. Table Of Contents
  4. Table Of Contents
  5. Table Of Contents
  6. Table Of Contents
  7. Table Of Contents
  8. Table Of Contents
  9. Table Of Contents
  10. Table Of Contents
  11. Table Of Contents
  12. Table Of Contents
  13. Table Of Contents
  14. Table Of Contents
  15. Table Of Contents
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  17. Table Of Contents
  18. Table Of Contents
  19. Table Of Contents
  20. Table Of Contents
  21. Table Of Contents
  22. Table Of Contents
  23. Table Of Contents
  24. Table Of Contents
  25. Table Of Contents
  26. Table Of Contents
  27. Table Of Contents
  28. Table Of Contents
  29. Table Of Contents
  30. Preface
  31. Before you begin
  32. Text conventions
  33. Basic digital telephones: 7100 and 7000
  34. Acronyms used in this guide
  35. Related publications
  36. System documentation map
  37. Installation documentation
  38. Operations documentation
  39. Call Management documentation
  40. Unified Manager and hardware maintenance documentation
  41. how to get help
  42. Getting started with Unified Manager
  43. Computer requirements
  44. Using a HTTP Proxy server
  45. Understanding BCM SSL certificate properties
  46. Uploading a certificate and a private security key
  47. Troubleshooting: Restoring the default certificate
  48. Using the Unified Manager main page buttons
  49. Accessing the Unified Manager programming interface
  50. Using the Preinstalled Client Home Page hyperlink
  51. Locating Wizards
  52. Navigating the wizards
  53. Locating optional features from the main
  54. Finding documentation from the main
  55. Using the Unified Manager
  56. Understanding the dynamic menu
  57. Understanding the navigation tree headings
  58. Understanding tabbed
  59. Viewing help for tabs
  60. Using the SSH client to access the text-based interface
  61. Using PuTTY
  62. Manually activating Telnet
  63. Introduction
  64. System configuration process maps
  65. Initial system configuration
  66. Configuring telephony components
  67. Optional keycoded features
  68. Data and IP telephony configuration
  69. Post-system setup features
  70. Finding your way around
  71. Telephony configuration
  72. Business Communications Manager hardware
  73. BCM200/BCM400 base units
  74. What do media bay modules do
  75. Configuring system parameters
  76. Wizard Warnings
  77. What you need to know before you use the wizard
  78. Using the Quick Start Wizard
  79. Changing system identification parameters
  80. Viewing the system software version
  81. Changing the system domain
  82. Assigning a Windows 2000 domain
  83. Delayed system restart
  84. Managing system and user security access levels
  85. Setting the interface timeout
  86. Setting system security compatibility levels
  87. Managing access passwords
  88. Viewing the User Manager tabs
  89. Adding or modifying a user profile
  90. Deleting a user profile
  91. Setting up callback for a user
  92. Adding or modifying a group profile
  93. Deleting a Group profile
  94. Adding a Domain User Group profile
  95. Deleting a Domain User Group profile
  96. Setting password policy
  97. Configuring resources — media bay modules
  98. Explaining the Media Bay Modules headings
  99. Media bay module Bus numbers
  100. Module types and capacities
  101. GATM (Global Analog Trunk module)
  102. Ports on Bus
  103. Configuring the trunk module to line type
  104. Determining Clock Sources for DTMs or BRIs
  105. Timing within networks
  106. Interface levels
  107. E1 parameters (region-specific)
  108. Provisioning lines (PRI, T1, DASS2)
  109. Provisioning BRI loops/lines
  110. PRI B-channel provisioning
  111. PRI version information
  112. Determining station port state
  113. Station module line deployment
  114. Internally-driven channels
  115. Viewing Media Bay Module status
  116. Disabling/enabling a port channel setting
  117. Data and split-line configuration
  118. Configuring DDI Mux connections
  119. Assigning lines for voice traffic
  120. Assigning the line
  121. Configuring the line for telephony
  122. Universal T1 WAN (UTWAN)
  123. UTWAN connection
  124. Data compression
  125. Assigning lines for data traffic
  126. Changing the line type
  127. Removing a line assigned for data traffic
  128. Configuring the UTWAN Network Interface parameters
  129. Configuring the UTWAN to use a Frame Relay link
  130. Configuring the PVC Configuration parameters
  131. Configuring the UTWAN to use a PPP link
  132. Configuring the LCP Options
  133. Configuring the IPCP Options
  134. Configuring the PPP User List
  135. Configuring additional IP addresses for the UTWAN
  136. Modifying an additional IP address
  137. Viewing the UTWAN performance
  138. Configuring a data module
  139. Fixed access
  140. Line assignment
  141. Line pool access
  142. Telephony Services overview
  143. Process map: Creating telephony services
  144. Telephony Services headings
  145. Typical DN record headings
  146. Planning your telephony services
  147. Three basic system telephony configurations
  148. PBX system
  149. DID system
  150. Telephony metrics
  151. Telephony feature planning
  152. Creating numbering plans
  153. Outgoing calls
  154. Incoming calls
  155. Name a telephone, a line or a Hunt group
  156. Incoming and outgoing call display
  157. Programming line access
  158. Answering calls
  159. Centralized and group answering
  160. Pick up features
  161. Emergency 911 dialing
  162. Create a conference call
  163. Handling calls
  164. Parking or transferring calls
  165. Forwarding calls
  166. Prevent calls from ringing at your telephone
  167. Communicating in the office
  168. Using handsfree and mute
  169. Use alternate or scheduled services
  170. Auxiliary devices
  171. Legacy devices
  172. Call in from outside the system
  173. Special features
  174. Configuring lines
  175. Understanding the process of line configuration
  176. Understanding how the system identifies lines
  177. Copying line programming
  178. Target lines
  179. All lines
  180. Using the General record
  181. Assigning Trunk/line data
  182. Loop start analog/digital fields
  183. Ground start fields
  184. DID fields
  185. E&M fields
  186. Target lines and DASS2 fields
  187. PRI fields
  188. BRI fields
  189. DPNSS fields
  190. VoIP fields
  191. Lines field cross-reference chart
  192. Turn Privacy on or off for a call
  193. Received
  194. Using loss packages
  195. Assigning Restrictions
  196. Setting remote restrictions
  197. Setting line telco features
  198. Configuring BRI Loops
  199. BRI configuration process map
  200. Identifying BRI T-loops (T1 profiles)
  201. Adding SPIDs
  202. Adding SPID network DNs
  203. Identifying BRI T-loops (ETSI, QSIG)
  204. Configuring D-packet service for T loops
  205. Provisioning the loop variables
  206. Provisioning the lines
  207. Programming BRI lines
  208. Assigning the lines to telephones
  209. Setting BRI for ISDN device connections
  210. Configuring S-loops
  211. Assigning DNs to the S- loop
  212. Configure the ISDN terminal records
  213. Controlling access into the system
  214. Defining DN length
  215. Changing the DN length
  216. Using the Received # length
  217. Assigning target lines
  218. Assigning a target line to a telephone
  219. Configuring the target line received number
  220. Notes about the Public and Private Received Numbers
  221. Creating Direct Inward System Access (DISA)
  222. Remote access on loop start trunks
  223. Remote access on DPNSS lines
  224. Defining remote access packages
  225. Using COS passwords
  226. Creating COS parameters
  227. Notes about COS passwords
  228. COS examples
  229. Configuring outgoing calls
  230. Configuring the public and private dialing plans
  231. Using private network dialing
  232. Outgoing private calls routing
  233. Adding or modifying dialing plan Public DN lengths
  234. Outgoing public calls routing
  235. Determining line access dialing
  236. Understanding access codes
  237. Programming access codes
  238. Call Park codes
  239. Creating Direct Dial sets
  240. Tips about access codes
  241. Using the MCDN access codes (tandem calls)
  242. Setting up line pool access codes
  243. Using Carrier codes
  244. Configuring call routing
  245. Routing configuration
  246. Call by Call service routing
  247. Programming the PRI routing table
  248. Using destination codes
  249. Why use destination codes
  250. Deciding on a code
  251. Grouping destination codes using a wild card
  252. Configuring destination codes with wild cards
  253. Set up the destination code schedules
  254. Enable/disable wild card digits
  255. Setting up a route through a dedicated trunk
  256. Notes about the Absorbed length
  257. Programming for least-cost routing
  258. Using multiple routes and overflow routing
  259. Using dialing restrictions with routing
  260. Call by Call services
  261. Switches supporting Call by Call limits
  262. Setting CbC limits
  263. PRI line pools
  264. Viewing CbC limit metrics
  265. Defining restriction filters
  266. Adding a restriction filter
  267. Removing restrictions
  268. Default filters (North America)
  269. Default filters (other)
  270. Restriction filter examples
  271. Enhanced 911 (E911) configuration
  272. Configuring DN records, an overview
  273. Understanding the configuration process
  274. DN mapping for digital telephones
  275. DN chart for upgraded 2.5 systems
  276. DN chart for new 3.0 or newer systems
  277. DN mapping for ISDN and legacy wireless handset devices
  278. The two sides of a DN record
  279. The System DN headings
  280. DN Registration headings
  281. Moving between the Inactive and Active lists
  282. Feature DNs
  283. Change telephone DNs using the Unified Manager
  284. Configuring DNs using the Wizards
  285. What you need to know to fill out a template
  286. Creating telephone records with the Add Users Wizard
  287. What you need to know about the user
  288. Notes about Add Users target lines
  289. Changing button programming in the wizard
  290. Notes about programming telephone buttons
  291. Using remote templates
  292. Saving wizard pages on your computer
  293. Configuring DNs for system devices
  294. Copying settings to other DNs
  295. Identifying the telephone (General heading)
  296. Configuring line access
  297. Assigning line access
  298. Rules about assigning prime lines
  299. Assigning intercom (I/C) buttons (keys)
  300. Determining line assignments
  301. Assigning lines to telephones
  302. Notes about assigning lines to telephones
  303. Assigning line pool access
  304. Assigning Answer DNs
  305. Defining device capabilities
  306. Configuring the Capabilities features
  307. Line redirection notes
  308. Assigning Call Forward
  309. DPNSS notes
  310. Assigning a Hotline
  311. Determining analog settings
  312. MWI tone/lamp matrix
  313. Setting intrusion controls
  314. Setting SWCA call groups
  315. Defining user preferences
  316. Configuring user preferences
  317. Call log notes
  318. Programming telephone buttons
  319. Configuring buttons from the DN record
  320. Notes about button programming
  321. Button labeling
  322. E digital phone button defaults
  323. button defaults
  324. cordless digital phone button defaults
  325. IP telephone button defaults
  326. WLAN IP telephone default settings
  327. Configuring user speed dialing
  328. Entering user speed dials at the telephone
  329. Setting up CAP stations
  330. Configuring CAP/KIM assignment
  331. CAP/KIM notes
  332. Monitoring telephones with the CAP or KIM module
  333. Cold starting the KIM to erase programming
  334. Programming restrictions for DNs
  335. Defining telephone dialing restrictions
  336. Setting restriction schedules for telephones
  337. Defining line/set restrictions
  338. Configuring telco features
  339. Voice Mail settings
  340. Configuring system settings
  341. Network name display
  342. Receiving and sending calling party name
  343. Programming Business name display
  344. Programming Feature settings
  345. Background and on-hold music sourcing
  346. Answer key levels
  347. Configuring system-wide call appearance groups
  348. Programming SWCA controls for your system
  349. How SWCA works in a call group
  350. Transferring calls between SWCA groups
  351. Parking a call to a SWCA key
  352. Resetting call log space
  353. Setting system timers
  354. Define release reason levels
  355. Configuring system speed dial numbers
  356. Assigning numbers to system speed dial codes
  357. Setting system telco features
  358. Setting outgoing name and number blocking
  359. Configuring ONN blocking service codes
  360. Configuring schedules
  361. Turn services on and off
  362. Overriding services with a Control telephone
  363. Changing schedule names
  364. Changing schedule times
  365. About start and stop times
  366. Defining service schedules
  367. Configuring ringing service
  368. Defining ringing service schedules
  369. Assigning ringing groups to lines
  370. Configuring restriction service
  371. Notes about restriction service filters
  372. Configuring routing service
  373. Configuring public networks
  374. Callers using Business Communications Manager
  375. Dialing plans for T1 lines
  376. Destination code numbering in a network
  377. Other programming that affects public networking
  378. Configuring private networks
  379. Private networking protocols
  380. Lines used for networking
  381. Using routing to create networking
  382. Using shared line pools to create a network
  383. PRI networking using Call-by-Call services
  384. Configuring private networks with SL-1 MCDN
  385. System numbering plans
  386. Calls originating from the public network
  387. Calls originating in the private network
  388. Routing for tandem networks
  389. Understanding MCDN network features
  390. ISDN Call Connection Limitation
  391. Trunk Route Optimization
  392. Trunk Anti-tromboning
  393. Using SL-1 with MCDN to network with a Meridian system
  394. Software requirements
  395. UDP-specific programming
  396. CDP-specific programming
  397. An example of a private network with Meridian 1
  398. VoIP networking
  399. Configuring special IP trunking interoperability
  400. Configuring ETSI QSIG and DPNSS network services
  401. Networking with ETSI QSIG
  402. ETSI Euro network services
  403. DPNSS 1 services
  404. DPNSS to Embark connections
  405. Three party service
  406. Restrictions by telephone type
  407. Using the Redirection feature
  408. Intrusion levels
  409. Call offer
  410. User actions
  411. Loop avoidance
  412. Guidelines for creating a private numbering plan with DPNSS
  413. Configuring centralized voice mail
  414. Business Communications Manager as host
  415. System set up for host Business Communications Manager
  416. System set up for satellite systems
  417. Configuring the system for centralized voice mail
  418. Meridian MCDN call features over PRI SL-1 lines
  419. Camp-on
  420. Break-in
  421. Configuring MWI on DPNSS 1 networks
  422. Programming MWI and MWC
  423. Setting Message Waiting Indication
  424. Configuring Hunt groups
  425. How to use Hunt groups
  426. Identifying a Hunt group
  427. Hunt group modes
  428. Hunt group members
  429. Removing a Hunt group member
  430. Moving members
  431. Programming Hunt group lines
  432. Assigning a line to a hunt group
  433. Feature operation within Hunt groups
  434. Monitoring Hunt groups
  435. Using Silent Monitor
  436. Using Hunt group metrics
  437. Configuring Hospitality Services
  438. About the Hospitality feature
  439. Power failures
  440. Identifying room telephones
  441. Identifying Call Permissions
  442. Programming Alarm data
  443. Configuring for expired alarms
  444. Using the Hospitality Services Admin telephone
  445. Setting the state of a room at a telephone
  446. Using the Hospitality services room telephone
  447. Change or cancel an alarm time
  448. Setting the Room condition
  449. Configuring the music source
  450. Selecting the music source
  451. Configuring BcmAmp
  452. Restrictions on uploading files
  453. Adding music to the Play List
  454. Using the BcmAmp Player
  455. Configuring a Network Device to be the IP Music Source
  456. Configuring the MSC resources
  457. Signaling channels
  458. Rules for managing the MSC resources
  459. Example of how to estimate peak media channel usage
  460. DSP resources rules
  461. Media gateways
  462. DECT mobility (legacy system)
  463. IP telephones
  464. IP Trunks
  465. Record of required MSC resources
  466. Evaluation
  467. Example of a Business Communications Manager configuration
  468. Viewing the MSC information
  469. Viewing the MS-PEC configuration
  470. Understanding the MSC Minimum and Maximum values
  471. Viewing the MSC Configuration
  472. Creating a custom MSC configuration
  473. DTMF Configuration
  474. Changing the DS30 Split
  475. Configuring Double Density
  476. Using a wizard to change data parameters
  477. Using the Network Update Wizard
  478. What you need to know
  479. Configuring DHCP
  480. Configuring the DHCP Mode
  481. Configuring a DHCP Server
  482. LAN settings for DHCP Server
  483. Configuring Address ranges for a Local Scope
  484. Deleting an address range
  485. Modifying excluded address ranges
  486. Configuring Reserved addresses for a Local Scope
  487. Deleting a reserved address
  488. Remote Scope
  489. Modifying Remote Scope settings
  490. Modifying address ranges
  491. Configuring Remote Scope excluded addresses
  492. Deleting an excluded address range
  493. Configuring Remote Scope Reserved Addresses
  494. Remote Scope Lease Information
  495. Deleting a Remote Scope
  496. Configuring a DHCP Relay Agent
  497. LAN settings for DHCP Relay Agent
  498. Importing and Exporting DHCP data
  499. Importing DHCP data
  500. Configuring the LAN resources
  501. Configuring LAN resources
  502. Configuring a LAN interface
  503. Configuring multiple IP addresses for the LAN interface
  504. Deleting an Additional IP Address
  505. Configuring the WAN resources
  506. Point-to-Point-Protocol (PPP)
  507. Setting global WAN parameters
  508. Modifying an existing item on the PPP Password List
  509. Configuring the WAN interfaces
  510. Setting WAN Line Parameters
  511. Setting WAN Sync Parameters
  512. PVC Congestion Control
  513. Modifying PVC congestion controls
  514. Configuring multiple IP addresses for a WAN interface
  515. Configuring the DLCI to IP Mapping
  516. Modifying DLCI to IP Mapping
  517. Configuring the Dial Up resources
  518. V.90 modem dial up
  519. Changing the Modem Region
  520. ISDN dial up
  521. Configuring an ISDN interface
  522. Configuring the ISDN channel characteristics
  523. Assigning an ISDN dial number and IP address
  524. Deleting an ISDN interface
  525. Point to Point Protocol on Ethernet (PPPoE)
  526. Installing PPPoE
  527. Creating a PPPoE dial up interface
  528. Connecting to the Internet Service Provider (ISP)
  529. Deleting a PPPoE interface
  530. Configuring DNS
  531. Using the Business Communications Manager DNS service
  532. Configuring IP Routing
  533. Open Shortest Path First (OSPF)
  534. Configuring IP Routing global settings
  535. Setting the OSPF Global Settings
  536. Configuring IP routing on an interface
  537. Enabling the RIP Subnet summary
  538. Disabling the RIP Subnet summary
  539. OSPF NBMA Neighbors
  540. Deleting OSPF NBMA Neighbors
  541. Modifying the static route configuration
  542. Restarting the router
  543. Configuring Web Cache
  544. Important Web Cache considerations
  545. Configuring QoS monitor
  546. Setting the QoS monitor
  547. Configuring the logging options
  548. Configuring Net Link Manager
  549. Enabling or Disabling Net Link Manager
  550. Selecting a dial-up link as the primary WAN connection
  551. Configuring NAT (Network Address Translation)
  552. NAT and IP Firewall filters
  553. Configuring an Interface with NAT
  554. Adding a Rule to an interface
  555. Modifying a Rule to an Interface
  556. Configuring NAT to change the source IP address used for WAN traffic
  557. Examples of common NAT configurations
  558. Example 2: Using dynamic Public IP address
  559. Example 3: Changing the source IP address of WAN traffic
  560. Configuring NTP Client
  561. Configuring the NTP Client settings
  562. Starting the NTP Client Service
  563. Manually updating the Business Communications Manager time
  564. Virtual Private Networks (VPN)
  565. IPSec tunnel modes
  566. Settings required for PPTP tunnels
  567. IP Addresses and DHCP Server
  568. Adding a PPTP client
  569. Deleting a PPTP client
  570. Configuring a PPTP tunnel
  571. Add a Destination Network
  572. Modifying a Destination Network
  573. Deleting a Destination Network
  574. IPSec
  575. Encryption
  576. Protocol
  577. IPSec capacity restrictions
  578. Dialup ISDN connections
  579. Changing the IPSec global settings
  580. IPSec Branch Office configuration
  581. Adding Local Accessible Networks to the Branch Office IPSec tunnel
  582. Sending all traffic from Local Accessible Networks through the IPSec tunnel
  583. Modifying a Branch Office IPSec Tunnel
  584. Deleting a Branch Office IPSec tunnel
  585. Creating a tunnel between two Business Communications Managers
  586. Switch v02_61
  587. Configuring the Business Communications Manager
  588. IPSec Remote User configuration
  589. Adding a Remote User IPSec Tunnel
  590. Adding a Remote IP Address Pool
  591. Modifying a Remote IP Address Pool
  592. Adding Remote User Accounts
  593. Configuring Remote User Accounts
  594. Adding a Split Tunnel Network
  595. Deleting a Split Tunnel Network
  596. Policy-enabled networking
  597. DiffServ IP Quality of Service (QoS) architecture
  598. DiffServ components
  599. IP service classes
  600. Packet classifiers
  601. COPS
  602. Implementing Quality of Service (QoS)
  603. Configuring Devices
  604. Modifying an interface group configuration
  605. Configuring Policy Rules
  606. Modifying an IP filter configuration
  607. Deleting an IP filter configuration
  608. Modifying an IP filter group configuration
  609. Modifying an Action entry
  610. Configuring QoS policies
  611. Modifying a policy
  612. Implementing Common Open Policy Services (COPS)
  613. Configuring a COPS Client
  614. Modifying the COPS Client Server Retry Data
  615. Configuring the Policy Agent characteristics
  616. Configuring IP Firewall Filters
  617. Stateful Packet Filters
  618. Configuring IP Firewall Filters for an interface
  619. Adding Default Rules
  620. Adding an Input Filter for a Firewall Filter Interface
  621. Modifying an Input Filter for a Firewall Filter Interface
  622. Configuring the order of the input filters for an interface
  623. Adding an Output Filter for a Firewall Filter Interface
  624. Configuring the order of the Output Filters for an interface
  625. Accessing Unified Manager through the Firewall
  626. Firewall rules for Business Communications Manager with Dialup interfaces
  627. Defining region-based defaults
  628. Core software and regions
  629. Caller ID displays
  630. Companding Law by region
  631. Media bay module availability by region
  632. FEM-trunk module combinations by region
  633. PRI line protocol support, by region
  634. Supported ISDN line services
  635. Defining time zones by country and language
  636. Dialing plan defaults
  637. BRI and PRI line types
  638. CallPilot regions
  639. System Features
  640. Button programming features
  641. ISDN overview
  642. Analog versus ISDN
  643. ISDN Layers
  644. Services and features for ISDN BRI and PRI
  645. Name and number blocking (ONN)
  646. way DID
  647. ISDN hardware
  648. S Reference Point
  649. Clock Source for ISDN
  650. ISDN BRI NT1 equipment
  651. Ordering ISDN PRI
  652. Ordering ISDN BRI Service in the United States
  653. ISDN Programming
  654. Programming ISDN BRI Resources
  655. Program PRI Lines
  656. Program Direct Inward System Access (DISA) on PRI Lines
  657. Program ISDN Equipment
  658. D-packet Service (BRI only)
  659. Configuring an analog device
  660. Configuring an analog device DN record
  661. General heading
  662. Line access
  663. To assign line pools
  664. Assigning an external Hotline
  665. Determining analog device settings
  666. Reviewing Set restrictions
  667. Glossary
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This manual is suitable for:
BCM 3.7Business Communications Manager 3.7
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