580Identifying a Hunt groupN00085893.3Mode (continued)Refer to “Hunt group modes”on page 581Linear—rings the first telephone in the hunt group list. If thattelephone is busy, the system continues down the hunt grouppriority list until a non-busy telephone takes the call. In this case,all incoming calls are processed simultaneously and deliveredbased on the priority list.With this feature, you can program your top salesperson to be thefirst member of the Hunt group to receive incoming calls.Rotary—the call starts at the member telephone that appears onthe list after the telephone that answered the last call. If thattelephone is busy, the system proceeds down the priority list untila non-busy telephone is reached. As many incoming calls can beprocessed as there are available telephones to accept the call,each call being presented in the described round-robin fashion.Hunt Delay1-10 (seconds)If Mode is either Linear or Rotary, Hunt Delay specifies how muchtime to delay offering a Queued call to a member telephone oncethat telephone becomes available.This is to provide a break period for the users between calls.The default is four seconds.If busyBusy toneQueueOverflowDefault: busy toneChoose how you want the system to respond if all lines appear asbusy.Busy tone: If all lines are busy, the user receives a busy tone.Queue: If all lines are busy, the user receives ring back until thean agent becomes available.Overflow- If all members of the Hunt Group are busy on a callfrom that Hunt Group, then route this call to the Hunt Groupoverflow DN. Overflow is only available if the overflow DN isdifferent than the hunt group DN. Refer to the Overflow field,below.Queue time-out15, 30, 45, 60, 120, 180(seconds)Default: 60Choose the time in seconds for a call to remain in the HuntGroup.This value defines the maximum time a call remains queued, andthe maximum time to offer a call before sending it to overflow if itis not answered.If the queue times out before the call connects to a membertelephone, the call is terminated.If the call has been offered to a member telephone, but is notanswered when the queue times out, the call is rerouted to theoverflow DN.Overflow (includinga Hunt Group DN)Default: hunt group DNThis setting determines where unanswered calls are routed afterthe Queue timeout occurs.If a call gets overflowed back to the same Hunt Group, the callgoes to the bottom of the queue and is treated as a new call.Answer DNs:A linear hunt group that has defined an overflowtelephone does not support having the overflow telephoneassigned as an Answer DN to any hunt group member. If thisoccurs, the Answer DN will not ring at the hunt group telephonewhen an overflow condition occurs. Answer DNs are set up undertheLine Accessheading for each DN. Refer to “AssigningAnswer DNs” on page 415. Answer key must be set toExtendedfor overflow to work correctly. Refer to “Answer key levels” onpage 469.Table 132Hunt group settings (Continued)FieldValuesDescription
