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BCM 3.7
Nortel BCM 3.7 Manual
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Nortel BCM 3.7 Manual
Table of content
Contents
business communications manager
Software licensing
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Preface
Before you begin
Text conventions
Basic digital telephones: 7100 and 7000
Acronyms used in this guide
Related publications
System documentation map
Installation documentation
Operations documentation
Call Management documentation
Unified Manager and hardware maintenance documentation
how to get help
Getting started with Unified Manager
Computer requirements
Using a HTTP Proxy server
Understanding BCM SSL certificate properties
Uploading a certificate and a private security key
Troubleshooting: Restoring the default certificate
Using the Unified Manager main page buttons
Accessing the Unified Manager programming interface
Using the Preinstalled Client Home Page hyperlink
Locating Wizards
Navigating the wizards
Locating optional features from the main
Finding documentation from the main
Using the Unified Manager
Understanding the dynamic menu
Understanding the navigation tree headings
Understanding tabbed
Viewing help for tabs
Using the SSH client to access the text-based interface
Using PuTTY
Manually activating Telnet
Introduction
System configuration process maps
Initial system configuration
Configuring telephony components
Optional keycoded features
Data and IP telephony configuration
Post-system setup features
Finding your way around
Telephony configuration
Business Communications Manager hardware
BCM200/BCM400 base units
What do media bay modules do
Configuring system parameters
Wizard Warnings
What you need to know before you use the wizard
Using the Quick Start Wizard
Changing system identification parameters
Viewing the system software version
Changing the system domain
Assigning a Windows 2000 domain
Delayed system restart
Managing system and user security access levels
Setting the interface timeout
Setting system security compatibility levels
Managing access passwords
Viewing the User Manager tabs
Adding or modifying a user profile
Deleting a user profile
Setting up callback for a user
Adding or modifying a group profile
Deleting a Group profile
Adding a Domain User Group profile
Deleting a Domain User Group profile
Setting password policy
Configuring resources — media bay modules
Explaining the Media Bay Modules headings
Media bay module Bus numbers
Module types and capacities
GATM (Global Analog Trunk module)
Ports on Bus
Configuring the trunk module to line type
Determining Clock Sources for DTMs or BRIs
Timing within networks
Interface levels
E1 parameters (region-specific)
Provisioning lines (PRI, T1, DASS2)
Provisioning BRI loops/lines
PRI B-channel provisioning
PRI version information
Determining station port state
Station module line deployment
Internally-driven channels
Viewing Media Bay Module status
Disabling/enabling a port channel setting
Data and split-line configuration
Configuring DDI Mux connections
Assigning lines for voice traffic
Assigning the line
Configuring the line for telephony
Universal T1 WAN (UTWAN)
UTWAN connection
Data compression
Assigning lines for data traffic
Changing the line type
Removing a line assigned for data traffic
Configuring the UTWAN Network Interface parameters
Configuring the UTWAN to use a Frame Relay link
Configuring the PVC Configuration parameters
Configuring the UTWAN to use a PPP link
Configuring the LCP Options
Configuring the IPCP Options
Configuring the PPP User List
Configuring additional IP addresses for the UTWAN
Modifying an additional IP address
Viewing the UTWAN performance
Configuring a data module
Fixed access
Line assignment
Line pool access
Telephony Services overview
Process map: Creating telephony services
Telephony Services headings
Typical DN record headings
Planning your telephony services
Three basic system telephony configurations
PBX system
DID system
Telephony metrics
Telephony feature planning
Creating numbering plans
Outgoing calls
Incoming calls
Name a telephone, a line or a Hunt group
Incoming and outgoing call display
Programming line access
Answering calls
Centralized and group answering
Pick up features
Emergency 911 dialing
Create a conference call
Handling calls
Parking or transferring calls
Forwarding calls
Prevent calls from ringing at your telephone
Communicating in the office
Using handsfree and mute
Use alternate or scheduled services
Auxiliary devices
Legacy devices
Call in from outside the system
Special features
Configuring lines
Understanding the process of line configuration
Understanding how the system identifies lines
Copying line programming
Target lines
All lines
Using the General record
Assigning Trunk/line data
Loop start analog/digital fields
Ground start fields
DID fields
E&M fields
Target lines and DASS2 fields
PRI fields
BRI fields
DPNSS fields
VoIP fields
Lines field cross-reference chart
Turn Privacy on or off for a call
Received
Using loss packages
Assigning Restrictions
Setting remote restrictions
Setting line telco features
Configuring BRI Loops
BRI configuration process map
Identifying BRI T-loops (T1 profiles)
Adding SPIDs
Adding SPID network DNs
Identifying BRI T-loops (ETSI, QSIG)
Configuring D-packet service for T loops
Provisioning the loop variables
Provisioning the lines
Programming BRI lines
Assigning the lines to telephones
Setting BRI for ISDN device connections
Configuring S-loops
Assigning DNs to the S- loop
Configure the ISDN terminal records
Controlling access into the system
Defining DN length
Changing the DN length
Using the Received # length
Assigning target lines
Assigning a target line to a telephone
Configuring the target line received number
Notes about the Public and Private Received Numbers
Creating Direct Inward System Access (DISA)
Remote access on loop start trunks
Remote access on DPNSS lines
Defining remote access packages
Using COS passwords
Creating COS parameters
Notes about COS passwords
COS examples
Configuring outgoing calls
Configuring the public and private dialing plans
Using private network dialing
Outgoing private calls routing
Adding or modifying dialing plan Public DN lengths
Outgoing public calls routing
Determining line access dialing
Understanding access codes
Programming access codes
Call Park codes
Creating Direct Dial sets
Tips about access codes
Using the MCDN access codes (tandem calls)
Setting up line pool access codes
Using Carrier codes
Configuring call routing
Routing configuration
Call by Call service routing
Programming the PRI routing table
Using destination codes
Why use destination codes
Deciding on a code
Grouping destination codes using a wild card
Configuring destination codes with wild cards
Set up the destination code schedules
Enable/disable wild card digits
Setting up a route through a dedicated trunk
Notes about the Absorbed length
Programming for least-cost routing
Using multiple routes and overflow routing
Using dialing restrictions with routing
Call by Call services
Switches supporting Call by Call limits
Setting CbC limits
PRI line pools
Viewing CbC limit metrics
Defining restriction filters
Adding a restriction filter
Removing restrictions
Default filters (North America)
Default filters (other)
Restriction filter examples
Enhanced 911 (E911) configuration
Configuring DN records, an overview
Understanding the configuration process
DN mapping for digital telephones
DN chart for upgraded 2.5 systems
DN chart for new 3.0 or newer systems
DN mapping for ISDN and legacy wireless handset devices
The two sides of a DN record
The System DN headings
DN Registration headings
Moving between the Inactive and Active lists
Feature DNs
Change telephone DNs using the Unified Manager
Configuring DNs using the Wizards
What you need to know to fill out a template
Creating telephone records with the Add Users Wizard
What you need to know about the user
Notes about Add Users target lines
Changing button programming in the wizard
Notes about programming telephone buttons
Using remote templates
Saving wizard pages on your computer
Configuring DNs for system devices
Copying settings to other DNs
Identifying the telephone (General heading)
Configuring line access
Assigning line access
Rules about assigning prime lines
Assigning intercom (I/C) buttons (keys)
Determining line assignments
Assigning lines to telephones
Notes about assigning lines to telephones
Assigning line pool access
Assigning Answer DNs
Defining device capabilities
Configuring the Capabilities features
Line redirection notes
Assigning Call Forward
DPNSS notes
Assigning a Hotline
Determining analog settings
MWI tone/lamp matrix
Setting intrusion controls
Setting SWCA call groups
Defining user preferences
Configuring user preferences
Call log notes
Programming telephone buttons
Configuring buttons from the DN record
Notes about button programming
Button labeling
E digital phone button defaults
button defaults
cordless digital phone button defaults
IP telephone button defaults
WLAN IP telephone default settings
Configuring user speed dialing
Entering user speed dials at the telephone
Setting up CAP stations
Configuring CAP/KIM assignment
CAP/KIM notes
Monitoring telephones with the CAP or KIM module
Cold starting the KIM to erase programming
Programming restrictions for DNs
Defining telephone dialing restrictions
Setting restriction schedules for telephones
Defining line/set restrictions
Configuring telco features
Voice Mail settings
Configuring system settings
Network name display
Receiving and sending calling party name
Programming Business name display
Programming Feature settings
Background and on-hold music sourcing
Answer key levels
Configuring system-wide call appearance groups
Programming SWCA controls for your system
How SWCA works in a call group
Transferring calls between SWCA groups
Parking a call to a SWCA key
Resetting call log space
Setting system timers
Define release reason levels
Configuring system speed dial numbers
Assigning numbers to system speed dial codes
Setting system telco features
Setting outgoing name and number blocking
Configuring ONN blocking service codes
Configuring schedules
Turn services on and off
Overriding services with a Control telephone
Changing schedule names
Changing schedule times
About start and stop times
Defining service schedules
Configuring ringing service
Defining ringing service schedules
Assigning ringing groups to lines
Configuring restriction service
Notes about restriction service filters
Configuring routing service
Configuring public networks
Callers using Business Communications Manager
Dialing plans for T1 lines
Destination code numbering in a network
Other programming that affects public networking
Configuring private networks
Private networking protocols
Lines used for networking
Using routing to create networking
Using shared line pools to create a network
PRI networking using Call-by-Call services
Configuring private networks with SL-1 MCDN
System numbering plans
Calls originating from the public network
Calls originating in the private network
Routing for tandem networks
Understanding MCDN network features
ISDN Call Connection Limitation
Trunk Route Optimization
Trunk Anti-tromboning
Using SL-1 with MCDN to network with a Meridian system
Software requirements
UDP-specific programming
CDP-specific programming
An example of a private network with Meridian 1
VoIP networking
Configuring special IP trunking interoperability
Configuring ETSI QSIG and DPNSS network services
Networking with ETSI QSIG
ETSI Euro network services
DPNSS 1 services
DPNSS to Embark connections
Three party service
Restrictions by telephone type
Using the Redirection feature
Intrusion levels
Call offer
User actions
Loop avoidance
Guidelines for creating a private numbering plan with DPNSS
Configuring centralized voice mail
Business Communications Manager as host
System set up for host Business Communications Manager
System set up for satellite systems
Configuring the system for centralized voice mail
Meridian MCDN call features over PRI SL-1 lines
Camp-on
Break-in
Configuring MWI on DPNSS 1 networks
Programming MWI and MWC
Setting Message Waiting Indication
Configuring Hunt groups
How to use Hunt groups
Identifying a Hunt group
Hunt group modes
Hunt group members
Removing a Hunt group member
Moving members
Programming Hunt group lines
Assigning a line to a hunt group
Feature operation within Hunt groups
Monitoring Hunt groups
Using Silent Monitor
Using Hunt group metrics
Configuring Hospitality Services
About the Hospitality feature
Power failures
Identifying room telephones
Identifying Call Permissions
Programming Alarm data
Configuring for expired alarms
Using the Hospitality Services Admin telephone
Setting the state of a room at a telephone
Using the Hospitality services room telephone
Change or cancel an alarm time
Setting the Room condition
Configuring the music source
Selecting the music source
Configuring BcmAmp
Restrictions on uploading files
Adding music to the Play List
Using the BcmAmp Player
Configuring a Network Device to be the IP Music Source
Configuring the MSC resources
Signaling channels
Rules for managing the MSC resources
Example of how to estimate peak media channel usage
DSP resources rules
Media gateways
DECT mobility (legacy system)
IP telephones
IP Trunks
Record of required MSC resources
Evaluation
Example of a Business Communications Manager configuration
Viewing the MSC information
Viewing the MS-PEC configuration
Understanding the MSC Minimum and Maximum values
Viewing the MSC Configuration
Creating a custom MSC configuration
DTMF Configuration
Changing the DS30 Split
Configuring Double Density
Using a wizard to change data parameters
Using the Network Update Wizard
What you need to know
Configuring DHCP
Configuring the DHCP Mode
Configuring a DHCP Server
LAN settings for DHCP Server
Configuring Address ranges for a Local Scope
Deleting an address range
Modifying excluded address ranges
Configuring Reserved addresses for a Local Scope
Deleting a reserved address
Remote Scope
Modifying Remote Scope settings
Modifying address ranges
Configuring Remote Scope excluded addresses
Deleting an excluded address range
Configuring Remote Scope Reserved Addresses
Remote Scope Lease Information
Deleting a Remote Scope
Configuring a DHCP Relay Agent
LAN settings for DHCP Relay Agent
Importing and Exporting DHCP data
Importing DHCP data
Configuring the LAN resources
Configuring LAN resources
Configuring a LAN interface
Configuring multiple IP addresses for the LAN interface
Deleting an Additional IP Address
Configuring the WAN resources
Point-to-Point-Protocol (PPP)
Setting global WAN parameters
Modifying an existing item on the PPP Password List
Configuring the WAN interfaces
Setting WAN Line Parameters
Setting WAN Sync Parameters
PVC Congestion Control
Modifying PVC congestion controls
Configuring multiple IP addresses for a WAN interface
Configuring the DLCI to IP Mapping
Modifying DLCI to IP Mapping
Configuring the Dial Up resources
V.90 modem dial up
Changing the Modem Region
ISDN dial up
Configuring an ISDN interface
Configuring the ISDN channel characteristics
Assigning an ISDN dial number and IP address
Deleting an ISDN interface
Point to Point Protocol on Ethernet (PPPoE)
Installing PPPoE
Creating a PPPoE dial up interface
Connecting to the Internet Service Provider (ISP)
Deleting a PPPoE interface
Configuring DNS
Using the Business Communications Manager DNS service
Configuring IP Routing
Open Shortest Path First (OSPF)
Configuring IP Routing global settings
Setting the OSPF Global Settings
Configuring IP routing on an interface
Enabling the RIP Subnet summary
Disabling the RIP Subnet summary
OSPF NBMA Neighbors
Deleting OSPF NBMA Neighbors
Modifying the static route configuration
Restarting the router
Configuring Web Cache
Important Web Cache considerations
Configuring QoS monitor
Setting the QoS monitor
Configuring the logging options
Configuring Net Link Manager
Enabling or Disabling Net Link Manager
Selecting a dial-up link as the primary WAN connection
Configuring NAT (Network Address Translation)
NAT and IP Firewall filters
Configuring an Interface with NAT
Adding a Rule to an interface
Modifying a Rule to an Interface
Configuring NAT to change the source IP address used for WAN traffic
Examples of common NAT configurations
Example 2: Using dynamic Public IP address
Example 3: Changing the source IP address of WAN traffic
Configuring NTP Client
Configuring the NTP Client settings
Starting the NTP Client Service
Manually updating the Business Communications Manager time
Virtual Private Networks (VPN)
IPSec tunnel modes
Settings required for PPTP tunnels
IP Addresses and DHCP Server
Adding a PPTP client
Deleting a PPTP client
Configuring a PPTP tunnel
Add a Destination Network
Modifying a Destination Network
Deleting a Destination Network
IPSec
Encryption
Protocol
IPSec capacity restrictions
Dialup ISDN connections
Changing the IPSec global settings
IPSec Branch Office configuration
Adding Local Accessible Networks to the Branch Office IPSec tunnel
Sending all traffic from Local Accessible Networks through the IPSec tunnel
Modifying a Branch Office IPSec Tunnel
Deleting a Branch Office IPSec tunnel
Creating a tunnel between two Business Communications Managers
Switch v02_61
Configuring the Business Communications Manager
IPSec Remote User configuration
Adding a Remote User IPSec Tunnel
Adding a Remote IP Address Pool
Modifying a Remote IP Address Pool
Adding Remote User Accounts
Configuring Remote User Accounts
Adding a Split Tunnel Network
Deleting a Split Tunnel Network
Policy-enabled networking
DiffServ IP Quality of Service (QoS) architecture
DiffServ components
IP service classes
Packet classifiers
COPS
Implementing Quality of Service (QoS)
Configuring Devices
Modifying an interface group configuration
Configuring Policy Rules
Modifying an IP filter configuration
Deleting an IP filter configuration
Modifying an IP filter group configuration
Modifying an Action entry
Configuring QoS policies
Modifying a policy
Implementing Common Open Policy Services (COPS)
Configuring a COPS Client
Modifying the COPS Client Server Retry Data
Configuring the Policy Agent characteristics
Configuring IP Firewall Filters
Stateful Packet Filters
Configuring IP Firewall Filters for an interface
Adding Default Rules
Adding an Input Filter for a Firewall Filter Interface
Modifying an Input Filter for a Firewall Filter Interface
Configuring the order of the input filters for an interface
Adding an Output Filter for a Firewall Filter Interface
Configuring the order of the Output Filters for an interface
Accessing Unified Manager through the Firewall
Firewall rules for Business Communications Manager with Dialup interfaces
Defining region-based defaults
Core software and regions
Caller ID displays
Companding Law by region
Media bay module availability by region
FEM-trunk module combinations by region
PRI line protocol support, by region
Supported ISDN line services
Defining time zones by country and language
Dialing plan defaults
BRI and PRI line types
CallPilot regions
System Features
Button programming features
ISDN overview
Analog versus ISDN
ISDN Layers
Services and features for ISDN BRI and PRI
Name and number blocking (ONN)
way DID
ISDN hardware
S Reference Point
Clock Source for ISDN
ISDN BRI NT1 equipment
Ordering ISDN PRI
Ordering ISDN BRI Service in the United States
ISDN Programming
Programming ISDN BRI Resources
Program PRI Lines
Program Direct Inward System Access (DISA) on PRI Lines
Program ISDN Equipment
D-packet Service (BRI only)
Configuring an analog device
Configuring an analog device DN record
General heading
Line access
To assign line pools
Assigning an external Hotline
Determining analog device settings
Reviewing Set restrictions
Glossary
818
Configuring the Policy Agent characteristics
N0008589
3.3
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BCM 3.7
Business Communications Manager 3.7
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