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Nortel BCM50 manuals

BCM50 first page preview

BCM50

Brand: Nortel | Category: Gateway
Table of contents
  1. Table Of Contents
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Getting started
  6. symbols and conventions used in this guide
  7. related publications
  8. how to get help
  9. SRG50 overview
  10. srg50 creation
  11. To activate the SRG keycode
  12. To reboot the system
  13. supported devices
  14. srg50 terminology
  15. coordination with the main office call server
  16. branch office
  17. process map for installing and configuring an srg
  18. Task summary
  19. ip telephone configuration
  20. dialing plan configuration
  21. call routing configuration
  22. CS 1000 considerations
  23. normal and local mode overview
  24. recovery to normal mode
  25. bandwidth management
  26. network bandwidth management (nbwm)
  27. To configure SRG for NBWM and ADBWM
  28. To configure Alternative Call Routing with DID trunks
  29. emergency services access (esa) configuration
  30. To configure Emergency Services Access
  31. cs 1000 information for the srg
  32. To datafill the S1000 Main Office Settings panel
  33. ip telephones redirection
  34. s1000 ip terminal details panel
  35. To enter the MOTN and BUID
  36. ip telephone settings
  37. firmware upgrade
  38. IP telephones setup and configuration
  39. To change local mode indication
  40. To configure DN records for redirected IP telephones
  41. To map received numbers to the DN
  42. To configure DHCP settings for SRG operation
  43. To activate Test Local Mode
  44. To exit Test Local Mode (and return to Normal Mode)
  45. emergency services support
  46. Setting up the private VoIP network
  47. basic parameters
  48. private dialing plan
  49. To enable MCDN TAT
  50. qos settings (codec, jitter buffer, and related items)
  51. To enter the QoS settings for VoIP trunks
  52. To enable fallback
  53. To configure gatekeeper settings for H323 trunks
  54. To configure routing for outgoing calls
  55. To configure remote access packages
  56. To configure destination codes for the PSTN
  57. main office information
  58. PSTN access and analog devices
  59. To configure the DNs for analog devices
  60. Troubleshooting
  61. ip terminal details
  62. probable causes for redirection failure
  63. To manually redirect an IP telephone to the main office
  64. cannot clear alarms using an alarm set
  65. Telephone features in normal and local mode
  66. ip phone 1110 in local mode
  67. ip phone 1120e in local mode
  68. ip phone 2001 in local mode
  69. ip phone 2004 in local mode
  70. ip phone 2033 in local mode
  71. ip 2050 softphone in local mode
  72. Glossary
BCM50 first page preview

BCM50

Brand: Nortel | Category: Telephone System
Table of contents
  1. software license
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Table Of Contents
  6. Table Of Contents
  7. Table Of Contents
  8. Table Of Contents
  9. Table Of Contents
  10. Table Of Contents
  11. regulatory information
  12. federal communications commission (fcc) notice
  13. important safety instructions
  14. enhanced 911 configuration
  15. international regulatory information
  16. additional safety information
  17. itu standardization compliance
  18. getting started with bcm
  19. about bcm
  20. symbols and conventions used in this guide
  21. related publications
  22. how to get help
  23. main units
  24. expansion unit and media bay modules
  25. media bay modules
  26. trunk media bay modules
  27. station media bay modules
  28. digital station media bay module
  29. rackmount shelf
  30. patch panel
  31. wiring field card (wfc)
  32. power supply
  33. uninterruptable power supply
  34. hard disk
  35. rj-21 telephony connector
  36. router card
  37. telephones and adapters
  38. viewing the bcm50 system leds
  39. lan port leds
  40. adsl router leds (bcm50a only)
  41. ethernet router leds (bcm50e only)
  42. media bay module leds (expansion units only)
  43. dtm leds
  44. brim leds
  45. Determining DHCP server configuration and IP address
  46. if an external dhcp server is present
  47. To disable the DHCP server on the main unit
  48. installing the bcm50 system
  49. checking the installation prerequisites
  50. site telephony wiring requirements
  51. analog loop
  52. other hardware and tools
  53. Installing the main unit
  54. unpacking the main unit
  55. To install the rackmount shelf in an equipment rack
  56. To install the BCM50 unit on the rackmount shelf
  57. To install a BCM50 unit on top of another unit
  58. To install the BCM50 wallmount bracket
  59. To install the BCM50 unit on the wallmount bracket
  60. To install the WFC
  61. To install the BCM50 unit on a desktop or shelf
  62. Installing an expansion unit
  63. unpacking the expansion unit
  64. verifying the media bay module switch settings
  65. To set GASM dip switches
  66. To install a media bay module (MBM)
  67. Connecting the cables to the BCM50 system
  68. connecting the expansion unit
  69. To connect an expansion unit
  70. connecting the power supply
  71. To connect a power supply using a UPS
  72. connecting the lines and extensions
  73. wiring warnings
  74. To connect the lines and extensions
  75. To connect telephone lines to DTM, BRIM, or 4x16 MBMs
  76. To connect analog telephone lines to the GATM4 or GATM8
  77. connecting the auxiliary equipment
  78. To install an auxiliary ringer
  79. connecting an external music source
  80. To connect the music source using the music source jack
  81. To connect the cables to the wiring field card (optional)
  82. Installing telephones and peripherals
  83. To install the emergency telephone
  84. installing ip phones
  85. Installing the analog terminal adapter
  86. analog data device
  87. To connect the ATA2
  88. To measure the insertion loss from the CO to the analog device
  89. To measure the insertion loss from the analog device to the CO
  90. Configuring the BCM50 system
  91. initial parameters overview
  92. startup parameters overview
  93. Using Telset Administration to set the basic parameters
  94. To enter the keycodes
  95. To configure the modem
  96. To select the telephony startup template and startDN
  97. Using Element Manager to set the basic parameters
  98. To download and install Element Manager
  99. To configure the IP subsystem
  100. To configure the start-up template for telephony services
  101. To enter a name for your system
  102. To configure DHCP server settings
  103. To configure IP Phones
  104. To configure SNMP settings
  105. To configure the SNMP manager list
  106. Using the Startup Profile to configure parameters
  107. startup profile requirements
  108. To download the Startup Profile template
  109. To load the Startup Profile data onto the BCM50 system
  110. Completing the initial installation (optional)
  111. To configure the MBM(s)
  112. configuring modem settings
  113. customizing security policies
  114. Connecting the BCM50 system to the LAN and WAN
  115. connecting the bcm50 system to the lan
  116. To connect the BCM50 system to the LAN
  117. To connect the BCM50e main unit to the WAN
  118. To connect the BCM50a main unit to the WAN
  119. Testing basic BCM50 functionality
  120. To test the main unit (without a valid keycode)
  121. To troubleshoot the expansion unit
  122. To determine why an MBM does not appear in Element Manager
  123. To determine why there is no dial tone at the ATA2
  124. To perform a Level 1 and Level 2 reset
  125. replacing the bcm50 system components
  126. Replacing a power supply
  127. To shut down the system
  128. To connect the new power supply
  129. Replacing a main unit
  130. To disconnect the cables
  131. To remove a rackmounted main unit
  132. To remove a desktop mounted main unit
  133. To return the system to operation
  134. Replacing a media bay module
  135. To remove the MBM
  136. To insert the new MBM
  137. Replacing an expansion unit
  138. To disconnect the expansion unit cables
  139. To remove a rackmounted expansion unit
  141. To connect the cables
  142. Replacing an internal component
  145. To remove a wallmounted main unit
  146. removing an internal component
  147. To remove the hard disk
  148. To remove the fan
  149. To remove the router card
  150. To insert the new hard disk
  151. To insert the new fan
  152. To insert the new router card
  153. To return the BCM50 system to operation
  154. appendix a
  155. appendix b
  156. appendix c
  157. appendix d
  158. dtm wiring chart
  159. brim wiring chart
  160. gatm wiring chart
  161. appendix h
  162. appendix i
  163. appendix j
  164. appendix k
  165. regional language default values
  166. regional caller id display formats
  167. regional pri line protocol support
  168. isdn line services
  169. define time zones by country and language
  170. system defaults
  171. callpilot regions
BCM50 first page preview

BCM50

Brand: Nortel | Category: Telephone System
BCM50 first page preview

BCM50

Brand: Nortel | Category: Software
Table of contents
  1. Table Of Contents
  2. Table Of Contents
  3. Finding the latest updates on the Nortel Web site
  4. Getting help from the Nortel Web site
  5. About this document
  6. Overview
  7. Prerequisites
  8. Establishing the system baseline
  9. BCM 200/400 Release 4.0 configuration
  10. Verifying system license and keycodes
  11. Configuring VoIP trunk media parameters
  12. Configuring local Gateway parameters
  13. Configuring VoIP lines
  14. Configuring target lines
  15. BCM 200/400 Release 3.7 configuration
  16. Adding keycodes files
  17. Configuring VoIP H.323 trunk media parameters
  18. Configuring VoIP SIP trunk media parameters
  19. Configuring H.323 local Gateway IP parameters
  20. Configuring SIP local Gateway IP parameters
  21. Configuring SIP subdomains
  22. Configuring remote H.323 Gateways
  23. Configuring remote SIP endpoints
  24. Configuring VoIP lines for outgoing calls
  25. Enterprise: Common
  26. Solution Integration Guide for Multisite Business Communications Manager Systems
  27. Configuring target lines for incoming calls
  28. Configuring telephones to access outgoing VoIP lines
  29. BCM50 configuration
  30. NN49000-303 01.01 Standard
BCM50 first page preview

BCM50

Brand: Nortel | Category: Telephone System
Table of contents
  1. software license
  2. Table Of Contents
  3. Table Of Contents
  4. getting started with bcm
  5. main units
  6. expansion unit and media bay modules (mbm)
  7. additional bcm50 hardware
  8. Installing the BCM50 hardware
  9. To verify the media bay module (MBM) switches
  10. To install an MBM in an expansion unit
  11. To connect the power supply without a UPS
  12. connecting the telephony connector
  13. determining dhcp server configuration and ip address
  14. bcm50 main unit (no integrated router)
  15. To disable the DHCP server on the main unit
  16. To connect the BCM50a to the WAN
  17. configuring the initial parameters
  18. configuring the startup parameters
  19. using element manager to configure the system
  20. To connect to the BCM50 system
  21. using telset administration to configure the system
  22. using the startup profile to configure the system
  23. To download the Startup Profile template
  24. customizing other parameters
BCM50 first page preview

BCM50

Brand: Nortel | Category: Telephone System
Table of contents
  1. answering a call
  2. sip configuration
  3. system overview
BCM50 first page preview

BCM50

Brand: Nortel | Category: Telephone
Table of contents
  1. Table Of Contents
  2. Table Of Contents
  3. how to get help
  4. New in this release
  5. Schedule
  6. Introduction
  7. Features description
  8. Customer Assistance
  9. Reporting
  10. Reporting for One Button
  11. Installing software and applying the keycode
  12. Applying the APPP keycode
  13. Configuring the APPP features
  14. Configuring the One Button Text feature
  15. Configuring features
  16. Configuring the Schedule Page feature
  17. Configuring the Customer Assistance Page feature
  18. procedure steps
  19. Programming the symbol kiosk (or Web device)
  20. Configuring the symbol kiosk (or Web device) in Element Manager
  21. Troubleshooting
  22. Troubleshooting procedures
  23. Navigation
  24. Verifying the name of the customer assistance box (CAB)
  25. Accessing the target node
  26. Verifying the One Button Text settings
BCM50 first page preview

BCM50

Brand: Nortel | Category: Telephone
Table of contents
  1. N0025637
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Table Of Contents
  6. Table Of Contents
  7. About Call Center
  8. What Call Center includes
  9. What you can administer through a telephone
  10. Related documents
  11. how to get help
  12. About Call Center telephone administration
  13. Using the dialpad
  14. Symbols and conventions used in this guide
  15. Feature codes
  16. Programming a memory button with a Feature Code
  17. Feature Codes used by Call Center Administrators and supervisors
  18. Feature Codes used by Call Center agents
  19. Call Center general properties
  20. Setting Call Center general properties
  21. Reserved channels
  22. Setting Caller ID
  23. Setting the Supervisor Help request timeout
  24. Configuring lines
  25. Setting the Answer Lines status
  26. Resetting the Call Center Administrator password
  27. Call Center greetings
  28. Recording a Call Center greeting
  29. Setting up skillsets
  30. Skillset properties
  31. Setting up a skillset
  32. Enabling a skillset
  33. Disabling a skillset
  34. Changing skillset properties
  35. Unconfiguring a skillset
  36. Setting up skillset mailboxes
  37. Determining a skillset mailbox number
  38. Checking which telephone mailbox interface you use
  39. Initializing a skillset mailbox
  40. Opening a skillset mailbox
  41. Opening a skillset mailbox remotely
  42. Skillset mailbox password
  43. Resetting a skillset mailbox password
  44. Recording skillset mailbox greetings
  45. Choosing a Primary or Alternate skillset mailbox greeting
  46. Recording a Personalized skillset mailbox greeting
  47. Deleting a Personalized mailbox greeting
  48. Checking skillset mailboxes for messages
  49. Playing skillset mailbox messages
  50. Retrieving erased messages
  51. Replying to messages
  52. Using the Reply feature to reply to an external caller
  53. Off-premise Message Notification
  54. Assigning an outdial method to a skillset mailbox
  55. Off-premise Message Notification parameters
  56. About setting up Off-premise Message Notification to a pager number
  57. Changing Off-premise Message Notification
  58. Deleting a destination number
  59. Adding a destination number
  60. Turning Off-premise Message Notification on or off
  61. Setting up agents
  62. Adding an agent
  63. Changing an agent
  64. Adding multiple agents
  65. Assigning an agent to a skillset
  66. Assigning several agents to a skillset
  67. Removing agents from a skillset
  68. Viewing agents in a skillset
  69. Logging an agent off
  70. Deleting an agent
  71. Resetting an agent password
  72. Intelligent Overflow Routing
  73. Examples of Intelligent Overflow Routing rules
  74. Adding Overflow rules
  75. Changing and viewing Overflow rules
  76. Deleting Overflow rules
  77. Routing table administration
  78. Fax Detection
  79. About types of Routing Table steps
  80. Adding a Greeting step
  81. Adding a Distribute for step
  82. Adding a Goto step
  83. Adding a Transfer step
  84. Adding a Disconnect step
  85. Example of a Day Routing Table
  86. Example of a Night Routing Table
  87. Changing a routing table
  88. Modifying Routing Table steps
  89. Erasing a Routing Table
  90. Setting the Service Modes for skillsets
  91. Monitoring call activity
  92. Setting up Silent Monitor on your system
  93. Using Silent Monitor with Answer DN
  94. Monitoring skillsets
  95. An example of monitoring skillsets
  96. Using a memory button to monitor calls waiting in skillsets
  97. Programming Not Ready to a memory button
  98. Logging off
  99. Supervisor Help
  100. Configuring Supervisor Help
  101. How to handle missed requests
  102. Tips for operating Call Center
  103. Call Center general parameters
  104. How to calculate the longest time a caller can be on hold
  105. Tips to improve the efficiency of Call Center
  106. Troubleshooting Call Center
  107. Agent problems
  108. do not disturb
  109. Skillset problems
  110. Call Center Programming Record
  111. General Call Center parameters
  112. Operator/Business Status
  113. Call Center skillsets
  114. Call Center agents
  115. Skillset assignments
  116. Skillset mailboxes
  117. Routing Tables
  118. Line answering
  119. Glossary
  120. Index
BCM50 first page preview

BCM50

Brand: Nortel | Category: Telephone System
Table of contents
  1. Table Of Contents
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Table Of Contents
  6. Table Of Contents
  7. Table Of Contents
  8. Table Of Contents
  9. Table Of Contents
  10. Table Of Contents
  11. Table Of Contents
  12. Table Of Contents
  13. Table Of Contents
  14. Table Of Contents
  15. Table Of Contents
  16. Table Of Contents
  17. Table Of Contents
  18. Table Of Contents
  19. Table Of Contents
  20. Getting started with BCM
  21. about bcm
  22. symbols and conventions used in this guide
  23. related publications
  24. how to get help
  25. getting help through a nortel distributor or reseller
  26. System telephony networking overview
  27. incoming calls
  28. tandem calling to a remote pstn
  29. private network parameters
  30. lines used for networking
  31. routing-based networks using t1 e&m lines
  32. pri networking using call-by-call services
  33. pri sl-1/q.sig/dpnss and voip trunk networking
  34. system dialing plans
  35. understanding nortel voice networking (mcdn) network features
  36. trunk route optimization
  37. trunk anti-tromboning
  38. etsi euro network services
  39. dpnss 1 services
  40. dpnss 1 capabilities
  41. making a conference call
  42. bri euro protocol
  43. naming convention
  44. Telephony programming: Configuring call traffic
  45. Application Resources overview
  46. setting values for application resources
  47. sip trunks
  48. Application Resources panel
  49. Module configuration: Trunk modules
  50. To define the modules to the system
  51. Managing modules
  52. trunk module metrics
  53. Lines overview
  54. understanding how the system identifies lines
  55. bri loops programming
  56. line record
  57. remote restrictions
  58. determining line numbers and destination codes
  59. line pool tips
  60. using loss packages
  61. turn privacy on or off for a call
  62. Configuring telephony resources
  63. telephony resources table
  64. media bay module panels
  65. port details
  66. provisioning module lines/loops
  67. ip terminal global settings
  68. ip telephone set details
  69. voice over ip trunks
  70. routing table
  71. h323 settings
  72. h323 media parameters
  73. sip settings
  74. sip media parameters
  75. sip uri map
  76. Configuring lines
  77. trunk/line data, main panel
  78. preferences (lines)
  79. restrictions (line and remote)
  80. assigned dns
  81. Configuring lines: Target lines
  82. configuring target line settings
  83. Configuring lines: PRI
  84. configuring pri line features
  85. configuring pri call-by-call services
  86. To configure Call-by-Call services and the PRI lines
  87. configuring lines: t1-e&m
  88. configuring e&m line features
  89. Configuring lines: T1-Loop start
  90. To configure digital loop start lines
  91. Configuring lines: T1-Digital Ground Start
  92. To configure digital Ground Start line features
  93. Configuring lines: T1-DID
  94. To configure DID line features
  95. Configuring lines: DASS2 lines
  96. configuring dass2 line features
  97. Configuring lines: DPNSS lines
  98. configuring dpnss line features
  99. BRI ISDN: BRI loop properties
  100. configure loop type and general parameters
  101. t-loop general settings
  102. t-loop spids and network dns
  103. t-loops d-packet service
  104. s-loops assigned dns
  105. BRI ISDN: BRI T-loops
  106. To configure BRI T-loop parameters
  107. To configure provisioned BRI line features
  108. setting bri properties for isdn device connections
  109. To set BRI properties for ISDN device connections
  110. configuring an isdn telephone dn record
  111. configuring clid on your system
  112. To set up alpha tagging on your system
  113. To program the Business Name
  114. CLID: Name display
  115. business name display
  116. name display
  117. incoming and outgoing call display
  118. Dialing plans
  119. creating dialing plans
  120. public and private received numbers
  121. outgoing call routing
  122. incoming call routing
  123. processing incoming calls
  124. determining line access dialing
  125. understanding access codes
  126. creating direct dial sets
  127. line pool access codes
  128. configuring call-by-call services
  129. switches supporting call-by-call limits
  130. provisioning for call-by-call limits with pri
  131. pri routing protocols
  132. why use destination codes
  133. deciding on a code
  134. routing schedules and alternate routes
  135. setting up voip trunks for fallback
  136. Dialing plan: Routing configurations
  137. To build a route to allow local calls
  138. To set up a route through a dedicated trunk
  139. grouping destination codes using a wild card
  140. To build a route for a secondary carrier
  141. To set up the multiple routing overflow feature
  142. dialing plan using public lines
  143. To program the PRI routing table
  144. To program a long distance carrier access code into a destination code
  145. using the mcdn access codes to tandem calls
  146. Dialing plan: Routing and destination codes
  147. destination codes
  148. alternate routes for routing schedules
  149. second dial tone
  150. Dialing plan: System settings
  151. dn length constraints
  152. received number notes
  153. Dialing plan: Public network
  154. public network settings
  155. public network dn lengths
  156. carrier codes
  157. Dialing plan: Private network settings
  158. private network settings
  159. private network - mcdn network (pri sl-1, pri etsi, voip)
  160. voip-specific private network dialing
  161. etsi-specific network features
  162. Public networking: Setting up basic systems
  163. public network: did system
  164. Public networking: Tandem calls from private node
  165. caller access on a tandem network
  166. Private networking: MCDN over PRI and VoIP
  167. software requirements
  168. message waiting indication
  169. mcdn networking checklist
  170. udp-specific programming
  171. cdp-specific programming
  172. vm programming with meridian
  173. meridian tro programming
  174. configuring fallback over a voip mcdn network
  175. To enable MCDN functionality over PRI fallback lines
  176. Private networking: Basic parameters
  177. other programming that affects private networking
  178. Private networking: MCDN and ETSI network features
  179. To configure ICCL
  180. To enable MCID and network diversion
  181. Private networking: PRI and VoIP tandem networks
  182. routing calls through a tandem network
  183. calls originating from the public network
  184. calls originating in the private network
  185. using voip to tandem systems
  186. Private networking: DPNSS network services (UK only)
  187. executive intrusion, intrusion protection level
  188. To program IPL
  189. To set Loop avoidance during hardware configuration
  190. Private networking: Using destination codes
  191. Private networking: PRI Call-by-Call services
  192. Configuring voice messaging
  193. programming mwi and mwc strings
  194. local voice messaging access (callpilot manager)
  195. Configuring centralized voice mail
  196. meridian system as host
  197. To configure the host system
  198. To set up a satellite system for voice mail
  199. configuring the system for centralized voice mail
  200. To set up a PRI connection on the system
  201. Dialing plan: Line pools and line pool codes
  202. line pools: dns tab
  203. line pools: call-by-call limits tab (pri only)
  204. VoIP overview
  205. sip proxy
  206. key voip concepts
  207. VoIP trunk gateways
  208. how voip trunks make a network
  209. local gateway programming
  210. pstn call to remote node
  211. fallback to pstn from voip trunks
  212. describing a fallback network
  213. how fallback routing works
  214. optional voip trunk configurations
  215. gatekeeper call scenarios
  216. Configuring VoIP trunk gateways
  217. configuring voip trunk media parameters
  218. setting up the local gateway
  219. setting up remote gateways
  220. configuring voip line features
  221. VoIP interoperability: Gatekeeper configuration
  222. cs 1000 configuration
  223. Setting up VoIP trunks for fallback
  224. To add the PSTN route to other system
  225. To assign PSTN line pool to local PSTN lines
  226. To configure the VoIP schedule for all fallback destination codes
  227. To set up the VoIP schedule for routing services
  228. To activate the VoIP line from the control set
  229. T.38 fax
  230. To enable a T.38 fax
  231. t.38 fax restrictions
  232. Port ranges overview
  233. Port Ranges panel
  234. To add new port ranges in the RTP over UDP table
  235. To modify an entry on the RTP over UDP table
  236. To modify an entry on the UDP table
  237. Media gateways overview
  238. Media Gateways panel
  239. Call security and remote access
  240. notes about restriction filters
  241. default filters (north america)
  242. default filters (other)
  243. remote call-in programming
  244. creating direct inward system access (disa)
  245. defining remote access packages
  246. defining cos passwords
  247. remote access overview
  248. setting up remote access on lines
  249. other programming
  250. call security: restriction filters
  251. To add a restriction filter
  252. default filters
  253. Call security: Remote access packages
  254. Configuring CoS passwords for remote access
  255. adding or modifying a cos password values
  256. To add or modify a CoS password
  257. To access the system over a public network
  258. LAN overview
  259. Configuring the BCM with a DHCP address
  260. Data networking overview
  261. IP Subsystem
  262. To modify an IP address
  263. main panel tabs: internal subnets
  264. To modify a subnet
  265. main panel tabs: dial-out static routes
  266. To add a new IP Static Route
  267. Data network prerequisites checklist
  268. network devices
  269. system configuration for ip telephony functions
  270. ip telephone records
  271. Router overview
  272. Router panel
  273. VLAN overview
  274. specifying the site-specific options for vlan
  275. DHCP overview
  276. main module dhcp client
  277. default configurations
  278. DHCP Server Settings panel
  279. main panel tabs: ip terminal dhcp options
  280. main panel tabs: address ranges
  281. To add a new Included Address Range
  282. main panel tabs: lease info
  283. DHCP configuration with router
  284. determining the status for the dhcp server
  285. To disable the DHCP server
  286. Firewall configuration resources
  287. Dial Up overview
  288. remote access service
  289. automatic data dial-out service
  290. wan failover service
  291. Dial Up Interfaces panel
  292. isdn interfaces
  293. To add an ISDN interface
  294. To manually connect an ISDN interface
  295. isdn dial-out channel characteristics
  296. To modify the characteristics of an existing ISDN channel
  297. To configure the ISDN Link Parameters
  298. To add the modem interface
  299. To enable the modem interface
  300. To disconnect a modem interface
  301. To configure the Modem Link Parameters
  302. To configure the Modem IP Address Specification
  303. wan failover
  304. To assign a modem interface for WAN failover
  305. additional configuration to allow network access functionality
  306. isdn dial-in parameters panel
  307. creating an automatic dial-out interface
  308. To add an automatic dial-out interface
  309. static routes for automatic dial-out interfaces
  310. VPN overview
  311. Silence suppression
  312. silence suppression on full-duplex links
  313. comfort noise
  314. ISDN overview
  315. services and features for isdn bri and pri
  316. pri services and features
  317. service provider features
  318. name and number blocking (onn)
  319. emergency 911 dialing
  320. isdn hardware
  321. clock source for isdn
  322. isdn standards compatibility
  323. ordering isdn bri
  324. supported isdn protocols
  325. Codec rates
  326. Index
BCM50 first page preview

BCM50

Brand: Nortel | Category: PBX
Table of contents
  1. configuration guide
  2. Table Of Contents
  3. Table Of Contents
  4. Introduction
  5. Trouble Reporting
  6. Special Notes
  7. Overview
  8. Configuration Guide
  9. Figure 3: BCM50 Lists of Applied Patches
  10. IP Trunks
  11. Figure 4: Available VoIP Trunks
  12. Figure 6: Assigning Line Pool to IP Trunks
  13. Figure 8: Configuring General DN Length
  14. Figure 10: Configuring Private Received Number Length
  15. Figure 11: Assigning a Route for IP Trunks
  16. Figure 12: Assign Code to Access IP Trunk Routes
  17. SIP Proxy Parameters
  18. Figure 15: Outbound Proxy Table for failover to secondary AT&T IPBEs
  19. Media Parameters
  20. Figure 17: Configuring analog DNs for fax
  21. Port Ranges
  22. Configuring Outgoing Calls from BCM50 to AT&T IP Flex Reach
  23. Configuring Incoming Calls from AT&T IP Flex Reach to BCM50
  24. Figure 21: Display DID on IP Set LCD
  25. Figure 22: Assign Line Pool to IP Sets
  26. Troubleshooting
  27. Figure 24: IP Device Listing
  28. Figure 25: RTP Session Information
  29. Figure 27: System Resources
  30. Real-time display of BCM50 Alarms
  31. Log Management
  32. APPENDIX A: Configuring Destination Code with Wildcard
BCM50 first page preview

BCM50

Brand: Nortel | Category: IP Phone
Table of contents
  1. Table Of Contents
  2. Table Of Contents
  3. Table Of Contents
  4. Getting started
  5. About IP telephones
  6. BCM50 features
  7. Symbols and conventions used in this guide
  8. Related publications
  9. CallPilot and Call Center Guides
  10. USA and Canada Authorized Distributors
  11. CALA (Caribbean and Latin America)
  12. IP telephone overview
  13. Creating the IP telephony network
  14. Networking with BCM50
  15. M1-IPT
  16. Public Switched Telephone Network
  17. Codecs
  18. Configuring IP telephones
  19. IP telephone DN record overview
  20. Configuring an IP telephone
  21. DN records parameters
  22. Main panel tabs: common fields
  23. Line Access tab
  24. Line Access - Line Assignment tab
  25. Line Access - Answer DNs tab
  26. Capabilities and Preferences main tab
  27. Capabilities and Preferences - Capabilities tab
  28. Capabilities and Preferences - Preferences tab
  29. Capabilities and Preferences - IP Terminal Details tab
  30. Registering Nortel 20XX IP telephones
  31. Registering the telephone to the system
  32. To access the local configuration menu on a 200X IP telephone
  33. To troubleshoot IP telephones
  34. To troubleshoot operation issues
  35. To deregister a 20XX IP telephone from the IP record
  36. Global IP features
  37. To assign the services list to a button
  38. To define a key label
  39. Hot Desking IP telephone configurations
  40. To set up a password and allow Hot Desking
  41. To reset the Hot Desking password
  42. To cancel Hot Desking
  43. To force a firmware download to a telephone
  44. Relocating telephones
  45. To move a Nortel IP telephone and change the DN
BCM50 first page preview

BCM50

Brand: Nortel | Category: Telephone System
Table of contents
  1. bcm50 hardware
  2. bcm50 physical dimensions
  3. ip telephony features
  4. mounting kits
  5. bcm50 management
  6. remote management accessibility
  7. log management
  8. software updates
  9. auto attendant
  10. callpilot options
  11. for more information
  12. call center
BCM50 first page preview

BCM50

Brand: Nortel | Category: Telephone System
Table of contents
  1. Table Of Contents
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Contents
  6. Introduction
  7. Acronyms
  8. Symbols and conventions used in this guide
  9. Related publications
  10. Initial Troubleshooting
  11. Logical connections
  12. Hardware Troubleshooting
  13. To verify the keycodes using Element Manager
  14. To verify the keycodes using Telset
  15. To restart the system
  16. To test the main unit
  17. To test the expansion unit
  18. To test a station MBM
  19. To determine why the ATA 2 does not function
  20. To perform a Level 1 and Level 2 reset
  21. Software Troubleshooting
  22. To check line programming
  23. Properties
  24. Preferences
  25. Restrictions
  26. To restore data from an archive
  27. To restore the factory configuration
  28. To view the BCM50 software inventory
  29. To obtain updates from the Nortel Technical Support Web page
  30. Advanced Troubleshooting
  31. Troubleshooting example 2
  32. Troubleshooting example 3
  33. Example 4: Cannot install keycode or invalid keycode application
  34. Troubleshooting example 4
  35. Troubleshooting example 5
  36. Example 6: MeetMe Conferencing commands do not work, or conferencing is busy
  37. Troubleshooting example 6
  38. Downloading Software
  39. To download software from the BCM50 webpage
  40. Downloading software from the Nortel web site
  41. Troubleshooting Tools
  42. Utilities
  43. Understanding system messages
  44. Useful Troubleshooting Links
  45. To use the Knowledge and Solution Engine
  46. Frequently Asked Questions
  47. To restore data from the BCM50
  48. Recovering a lost password
  49. To view an alarm
  50. To acknowledge an alarm
  51. Capturing the current configuration
  52. Viewing the system health
  53. Verify the current software revision
  54. Contacting Technical Support
  55. Getting Help from the Nortel Web site
  56. Getting help from a specialist by using an Express Routing Code
BCM50 first page preview

BCM50

Brand: Nortel | Category: Telephone System
Table of contents
  1. Table Of Contents
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Table Of Contents
  6. Table Of Contents
  7. Table Of Contents
  8. Table Of Contents
  9. Table Of Contents
  10. Table Of Contents
  11. Table Of Contents
  12. New in this release
  13. Regulatory information
  14. Federal Communications Commission (FCC) Notice
  15. Important safety instructions
  16. Safety
  17. Enhanced 911 configuration
  18. International regulatory information
  20. ITU standardization compliance
  21. Getting started
  22. Symbols and text conventions
  23. Related publications
  24. Introducing the BCM50 hardware
  25. BCM50 Expansion unit and media bay modules
  26. Media bay modules
  27. BCM50 hardware
  28. Patch panel
  29. Power supply mounting bracket and enclosure
  30. Power supply
  31. Hard disk
  32. Cooling fan
  33. RJ-21 telephony connector
  34. Router card
  35. Accessories
  36. Viewing the BCM50 system LEDs
  37. LAN port LEDs
  38. ADSL router LEDs (BCM50a and BCM50ba only)
  39. Ethernet router LEDs (BCM50e and BCM50be only)
  40. BRI port LEDs on main unit (BRI series only)
  41. DTM LEDs
  42. BRIM LEDs
  43. Determining DHCP server configuration and IP address
  44. If an external DHCP server is present
  45. Installing the BCM50 system
  46. Checking the installation prerequisites
  47. Site telephony wiring requirements
  48. System equipment, supplies, and tools
  49. Installing the main unit
  50. Unpacking the main unit
  51. To install the rack-mount shelf in an equipment rack
  52. To install the BCM50 unit on the rack-mount shelf
  53. To install a BCM50 unit on top of another unit
  54. To install the BCM50 wall-mount bracket
  55. To install the BCM50 unit on the wall-mount bracket
  56. To install the WFC
  57. To install the BCM50 unit on a desktop or shelf
  58. To install the power supply on the rack-mount shelf
  59. To install the power supply on the desktop
  60. Installing an expansion unit
  61. Unpacking the expansion unit
  62. To set G4x16 or G8x16 dip switches
  63. To set GATM dip switches
  64. To install an MBM
  65. Installing the expansion unit
  66. Connecting the cables to the BCM50 system
  67. Connecting the expansion unit
  68. To connect an expansion unit
  69. Connecting the power supply
  70. To connect a power supply using a UPS
  71. Connecting the lines and extensions
  72. Wiring warnings
  73. To connect the lines and extensions
  74. To connect telephone lines to DTM, BRIM, or 4x16 MBMs
  75. To connect analog telephone lines to the GATM4/GATM8 or G4x16/G8x16
  76. To connect extensions to DSM16, DSM32, ASM8, 4x16, G4x16, or G8x16 MBMs
  77. To install an auxiliary ringer
  78. Connecting an external music source
  79. To connect the music source using the music source jack
  80. To connect the cables to the wiring field card (optional)
  81. Next step
  82. Installing telephones and peripherals
  83. To install the emergency telephone
  84. Installing the analog terminal adapter
  85. Analog data device
  86. To connect the ATA2
  87. Test insertion loss measurement
  88. To measure the insertion loss from the CO to the analog device
  89. Configuring the BCM50 system
  90. Initial parameters overview
  91. Startup parameters overview
  92. Using Telset Administration to set the basic parameters
  93. To enter the keycodes
  94. To configure the IP address
  95. To select the region
  97. Using Element Manager to set the basic parameters
  98. To access the BCM50 Web
  99. To connect to the BCM50 system using Element Manager
  100. To configure the LAN IP address
  101. To initialize voice mail
  102. To configure the date and time settings
  103. To configure IP Phones
  104. To configure SNMP settings
  105. To configure the SNMP manager list
  106. To configure SRG
  107. Using the Startup Profile to configure parameters
  108. Startup Profile requirements
  109. To download the Startup Profile template
  110. To load the Startup Profile data onto the BCM50 system
  112. Completing the initial installation (optional)
  113. To configure the MBM(s)
  114. Configuring modem settings
  115. Performing a backup
  116. Connecting the BCM50 system to the LAN and WAN
  117. Connecting the BCM50 system to the LAN
  118. To connect the BCM50 system to the LAN
  119. To connect the BCM50e or BCM50be main units to the WAN
  121. Testing basic BCM50 functionality
  122. To troubleshoot the main unit
  123. To test a station MBM
  124. To determine why an MBM does not appear in Element Manager
  125. To check the ATA2 wiring
  126. To perform a Level 1 and Level 2 reset
  127. Replacing the BCM50 system components
  128. To shut down the system
  129. Replacing a power supply
  130. To remove the power supply
  131. To connect the new power supply
  132. Replacing a main unit
  133. To disconnect the cables
  134. To remove a rack-mounted main unit
  135. To connect the cables
  136. Replacing a media bay module
  137. To remove the MBM
  138. To insert the new MBM
  139. Replacing an expansion unit
  140. To disconnect the expansion unit cables
  141. To remove a rack-mounted expansion unit
  144. Replacing an internal component
  145. Special tools
  146. To open the main unit case
  147. Removing an internal component
  148. To remove the hard disk
  149. To remove the fan
  150. To remove the router card
  151. To insert the new hard disk
  152. To insert the new fan
  153. To insert the new router card
  154. To close the main unit case
  156. RJ-21 telephony connector wiring chart
  157. BRI wiring chart
  158. LAN ports wiring chart
  159. WAN ports wiring chart
  160. Expansion ports wiring chart
  161. DTM wiring chart
  162. BRIM wiring chart
  163. ADID wiring chart
  164. Market profile attributes
  165. Digital interfaces
  166. Tones and cadences
  167. Core parameters for market profiles
  168. Analog Trunk parameters
  169. GASM8 parameters
  170. GASI parameters
  171. ATA2 parameters
  172. ATA2 DR7
  173. Voicemail
  174. ISDN line services
  175. x16 wiring charts
  176. G4x16 and G8x16 wiring charts
  177. DSM16 and DSM32 wiring charts
  178. ASM8, ASM8+, and GASM wiring chart
  183. NN40020
  191. Index
BCM50 first page preview

BCM50

Brand: Nortel | Category: Telephone System
Table of contents
  1. telephone features
  2. call display services
BCM50 first page preview

BCM50

Brand: Nortel | Category: Answering Machine
Table of contents
  1. Table Of Contents
  2. Table Of Contents
  3. Introduction
  4. Trouble Reporting
  5. Special Notes
  6. Overview
  7. Configuration Guide
  8. Figure 3: BCM50 Lists of Applied Patches
  9. IP Trunks
  10. Figure 4: Available VoIP Trunks
  11. Figure 6: Assigning Line Pool to IP Trunks
  12. Figure 8: Configuring General DN Length
  13. Figure 10: Configuring Private Received Number Length
  14. Figure 11: Assigning a Route for IP Trunks
  15. Figure 12: Assign Code to Access IP Trunk Routes
  16. SIP Proxy Parameters
  17. Failover to Secondary AT&T IP Border Element (IPBE) – NOT SUPPORTED ON AT&T IP Flexible Reach with AT&T BUSINESS IN A BOX
  18. Media Parameters
  19. Figure 17: Configuring analog DNs for fax
  20. Port Ranges
  21. Figure 18: Media Gateway Port Ranges
  22. Configuring Outgoing Calls from BCM50 to AT&T IP Flex Reach
  23. Configuring Incoming Calls from AT&T IP Flex Reach to BCM50
  24. Figure 21: Display DID on IP Set LCD
  25. Figure 22: Assign Line Pool to IP Sets
  26. Troubleshooting
  27. Figure 24: IP Device Listing
  28. Figure 26: Line Monitor Information
  29. Real-time display of BCM50 Alarms
  30. Log Management
  31. APPENDIX A: Configuring Destination Code with Wildcard
BCM50 first page preview

BCM50

Brand: Nortel | Category: Server
Table of contents
  1. system overview
  2. Table Of Contents
  3. Table Of Contents
  4. Chapter 1: Getting started
  5. Related publications
  6. Chapter 2: System Overview
  7. BCM50 main unit
  8. BCM50 physical dimensions
  9. BCM50 physical interfaces
  10. IP telephony features
  11. BCM50e
  12. BCM50b, BCM50ba, and BCM50be: BCM systems with integrated BRIs
  13. BCM50b
  14. BCM50 expansion unit and media bay modules
  15. Mounting kits
  16. BCM50 features
  17. Existing features
  18. hardware inventory
  19. ad hoc conferencing
  20. Support, security and servicing
  21. Field upgrades
  22. Remote management accessibility
  23. Log management
  24. Business Element Manager
  25. Keycodes
  26. Network Configuration Manager
  27. CallPilot
  28. CallPilot options
  29. CallPilot and Voicemail enhancements
  30. Intelligent Contact Center
  31. Local Area Network Computer Telephony Engine
  32. BCM compatibility matrix
  33. BCM50 hybrid configuration
  34. Index
  35. NN40020
BCM50 first page preview

BCM50

Brand: Nortel | Category: Telephone System
BCM50 first page preview

BCM50

Brand: Nortel | Category: Conference System
BCM50 first page preview

BCM50

Brand: Nortel | Category: Telephone System
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