Workgroup Remote Access Switch 399PROBLEM DIAGNOSISIP RIP3. Also look for the IfStatRcvBadPackets and IfStatRcvBadRoutes counters.If these counters are not 0, there may be something wrong with the Router.If these counters are 0, there is an unexpected condition present within the CyberSWITCHsoftware. Contact Customer Support.IP RIP O UTPUT P ROCESSING ON A WAN I NTERFACEProblem:The Router does not display the correct route entry, i.e., the Router does not seem to be learningroute information from the CyberSWITCH system via RIP.Action:1. Verify that the IP RIP Send Control is set to the proper RIP version that the Router canunderstand. Refer to page 398 for instructions regarding check RIP versions.2. Enter theip rip interface administrative console command. Look for the BroadcastAddress value. This is the IP address of the router that the RIP messages are sent to.If the address is not the correct address for the Router, correct the transmit broadcast addressfor the interface using CFGEDIT. Refer to page 398 for instructions regarding checking theaddress.3. Enter theip rip stats administrative console command. Look for the IfStatSentResponsescounter for the interface, which shows the number of RIP update messages sent on theinterface.If the counter is 0, enter theip rip send administrative console command to force the RIPupdate message to be sent immediately.4. Repeat step 3).If the counter is still 0, there is an unexpected condition present within the CyberSWITCHsoftware. Contact Customer Support.5. Check the Router and ensure that it is set up to learn route information via RIP.IP RIP I NPUT PROCESSING ON A WAN INTERFACEProblem:The CyberSWITCH system does not display the correct route entry, i.e., the system does not seemto be learning route information via RIP.Action:1. Verify that the IP RIP Receive Control is set to the proper RIP version that the Router is using.Refer to page 398 for instructions regarding check RIP versions.