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USER’S GUIDE392 CyberSWITCHD IAL O UTProblem:A Dial Out call was not completed successfully.Action:1. If you issued thecall device console command to initiate the call, checkto see that you entered the device name correctly. Device names are case sensitive.2. If you issued thecall peer number data rate> console command toinitiate the call, check to see that you entered the correct telephone number and data rate. Thetelephone number must contain all required prefixes such as the area code, or a “9” if Centrexis used.3. If you have entered the call device or the call peer command correctly, follow the set up andactions listed below.Set Up:1. Enable the call trace messages by issuing thetrace on console command.2. Erase the current system messages (issue theer console command).3. Initiate a call to a remote device by issuing thecall device consolecommand.4. Display the system messages (issue thedr console command).5. Look for the following call request messages among the system messages.Out - CALL RQST ACK Call Id= Rate= Slot=Port= Chans= TN=aled> Ces= endpoint suffix> ConnId= IdIn - CALL RQST ACK CallId= Id> Slot= Port=CES= ConnId= Id>In - PROCEEDING Call Id= Id> Slot= #> Port= #>Chans= channel map> Ces= endpoint suffix>ConnId=< connect Id>In - CONNECT Call Id= Id> Slot= Port= #>Chans= channel map> Ces= endpoint suffix>ConnId= Id>Action:1. If the system does not report a call request message for the remote device, then the system didnot attempt to make a call. Check to see if there is enough call resources (lines, channels,supported connections) to make the missing call. For example, if your system supports onlyone BRI line, and you have no hunt groups, then only two active connections are possible. Thesystem would not attempt to make a third call.If this is not the case, contact Customer Support.2. If the system reports a call request message but it does not connect, then the system attemptedto make a call. Check to see if the remote device has already completed the installation andverification processes, and is currently running with no active errors. PreviousNext |