Small Office Remote Access Switch 393PROBLEM DIAGNOSISCall Detail RecordingIf there are no problems with actions 1 and 2, proceed to action 3.3. Check for the following system messages:In - proceeding <#,#>In - disconnect <#,#> - cause>If the system reports these messages, then the network disconnected the call attempt. For thedisconnect cause meaning, refer to the Cause Code table. If help is necessary to resolve thereported disconnect cause, write down the “disconnect cause” and call your phone company(carrier) to report the problem.C ALL D ETAIL R ECORDINGProblem:Thecdr verify command fails for an off-node server.Action:1. Ping the syslog server to check the IP route from the CyberSWITCH to the server. (Note that anIP route to the server must be established.) If RIP is needed to establish the route, the route maynot be available until the CyberSWITCH has been running for a minute or two.)2. Using thedr command, check the CyberSWITCH Report log for error messages.3. Check that the syslogd daemon is running on the syslog server. This can be done with yourUNIX system’s process status (ps) command. This command should result in a display of thesyslogd process. If none is displayed, syslogd is not running.4. Syslogd can be run in debug mode with the “-d” option. See your UNIX system documentationfor more information on your syslogd daemon process.5. If syslogd is running but does not receive any log messages, make sure CDR is configured forthe UDP port that syslogd is using. The typical port is 514, but some versions of syslogd mayuse a different port.6. Check that the priority value that you assigned in the CFGEDIT Call Detail Recording menu(default of 38) matches the priority setting on your syslog server (default of auth.info).C OMPRESSIONProblem:Compression is not established for a device for which it is expected.Action:1. Issue thecmp stats console command then issue thedr console command to check themessage report log. A message will inform you if the compression failed due to memoryconstraints.2. Verify that the CyberSWITCH has compression enabled. This is done through selecting“Compression Options” from CFGEDIT’s Systems Options menu.
